HP BladeSystem Insight Display troubleshooting 17
• Always read any Warnings and Cautions before beginning the troubleshooting procedure.
• Always begin with the step indicated by the symptom.
• Perform the operation described in the step, then evaluate the result of that action and perform any
additional procedures as directed. If the issue is not resolved, then continue to the next step.
For specific removal and replacement procedures, see the appropriate enclosure maintenance and service
guide located on the HP website (http://www.hp.com/go/bladesystem/documentation).
Symptoms: HP BladeSystem c3000 Enclosure Insight Display
Symptom Initial step Required steps
The display screen is off and the
Insight Display buttons do not operate
properly.
Press any Insight Display button to try to
wake up the display. If the Insight
Display health is good, then the Insight
Display powers up automatically.
Begin with step 1.
The display screen is flashing and the
Insight Display buttons do not operate
properly.
Press any Insight Display button to stop
the flashing. The Insight Display flashes
when any of the following are true:
If, after inactivity, the health is
degraded or failed
If the UID is on
If a chat message has been sent to
the enclosure
Begin with step 1.
Procedures: HP BladeSystem c3000 Enclosure Insight Display
CAUTION: Some troubleshooting procedures require powering down an entire enclosure. To
avoid possible data loss, always secure permission before powering down an enclosure.
CAUTION: To avoid data loss, do not remove an Onboard Administrator when the Insight
Display shows a firmware update in progress. During this activity, the Insight Display displays the
Firmware Update screen with the Lock icon and the firmware update progress bar.
Step HP BladeSystem c3000 Enclosure Insight Display action and verification
Step 1
Action
Check the status of the Onboard Administrator health LED.
Verification
Do one of the following:
If the Onboard Administrator health LED is off, then check
the power to the enclosure.
Be sure that the power supplies are installed and operate properly. Complete step 1
again.
If the Onboard Administrator health LED is on, then continue to the next step.
Step 2
Action
Check the Insight Display to be sure that no firmware updates are in progress.
Verification
Do one of the following:
If the enclosure is performing a firmware update, then wait until the firmware update is
complete. When the update is complete, continue to the next step.
If the enclosure is not performing a firmware update, then continue to the next step.
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