Contacting HP 101
Sun Solaris operating systems
Collect the following information:
• Operating system version number
• Type of installation selected: Interactive, WebStart, or Customer JumpStart
• Which software group selected for installation: End User Support, Entire Distribution, Developer System
Support, or Core System Support
• If HP drivers are installed with a DU:
o DU number
o List of drivers in the DU diskette
• The drive subsystem and file system information:
o Number and size of partitions and logical drives
o File system on each logical drive
• A list of all third-party hardware and software installed, with versions
• A detailed description of the problem and any associated error messages
• Printouts or electronic copies (to e-mail to a support technician) of:
o /usr/sbin/crash (accesses the crash dump image at /var/crash/$hostname)
o /var/adm/messages
o /etc/vfstab
o /usr/sbin/prtconf
To Next Page
Loading...
