Contents 3
Contents
Getting started .............................................................................................................................. 5
How to use this guide ................................................................................................................................... 5
Troubleshooting overview .............................................................................................................................. 6
Diagnosing the enclosure .............................................................................................................................. 6
Diagnosing the overall system health .................................................................................................... 7
Diagnosing the component health ........................................................................................................ 7
Navigating the Insight Display ....................................................................................................................... 7
Health Summary screen ................................................................................................................................ 8
Important safety information ........................................................................................................................ 10
Symbols on equipment ...................................................................................................................... 10
Warnings and cautions..................................................................................................................... 11
Electrostatic discharge ...................................................................................................................... 12
Common problem resolution ........................................................................................................ 14
Troubleshooting with the HP BladeSystem Insight Display ............................................................................... 14
Loose connections ...................................................................................................................................... 14
Service notifications .................................................................................................................................... 15
Firmware updates ...................................................................................................................................... 15
HP BladeSystem Insight Display troubleshooting ............................................................................. 16
Insight Display overview ............................................................................................................................. 16
Troubleshooting the Insight Display .............................................................................................................. 16
Symptoms: HP BladeSystem c3000 Enclosure Insight Display................................................................ 17
Procedures: HP BladeSystem c3000 Enclosure Insight Display .............................................................. 17
Symptoms: HP BladeSystem c7000 Enclosure Insight Display................................................................ 19
Procedures: HP BladeSystem c7000 Enclosure Insight Display .............................................................. 19
Enclosure troubleshooting ............................................................................................................ 24
Troubleshooting guidelines .......................................................................................................................... 24
Insight Display error notification ................................................................................................................... 24
Location errors ........................................................................................................................................... 24
Configuration errors ................................................................................................................................... 24
Power errors .............................................................................................................................................. 25
Cooling errors ........................................................................................................................................... 25
Device errors ............................................................................................................................................. 25
Fan troubleshooting .......................................................................................................................... 26
Power supply troubleshooting ............................................................................................................ 30
Server blade troubleshooting ............................................................................................................. 34
Partner blade troubleshooting ............................................................................................................ 41
Onboard Administrator troubleshooting .............................................................................................. 43
Interconnect module troubleshooting ................................................................................................... 47
DVD-ROM troubleshooting ................................................................................................................ 49
KVM troubleshooting ........................................................................................................................ 56
Insight Display blue device errors ....................................................................................................... 61
Remote troubleshooting ............................................................................................................................... 64
Midplane assembly replacement .................................................................................................. 66
Midplane assembly troubleshooting ............................................................................................................. 66
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