Contacting HP 99
o
Event logs
o Dr. Watson log (drwtsn32.log) if a user mode application, such as the Insight Agents, is having a
problem
o IRQ and I/O address information in text format
• An updated Emergency Repair Diskette
• If HP drivers are installed:
o Version of the PSP used
o List of drivers from the PSP
• The drive subsystem and file system information:
o Number and size of partitions and logical drives
o File system on each logical drive
• Current level of Microsoft® Windows® Service Packs and Hotfixes installed
• A list of each third-party hardware component installed, with the firmware revision
• A list of each third-party software component installed, with the version
• A detailed description of the problem and any associated error messages
Some of the previously listed logs might be available in the HPSreports
(http://update.external.hp.com/HPS/HPSreports) that HP supports used to collect Windows® operating
system logs.
Linux operating systems
Collect the following information:
• Operating system distribution and version
Look for a file named /etc/distribution-release (for example, /etc/redhat-release)
• Kernel version in use
• Output from the following commands (performed by root):
o lspci -v
o uname -a
o cat /proc/meminfo
o cat /proc/cpuinfo
o rpm -ga
o dmesg
o lsmod
o ps -ef
o ifconfig -a
o chkconfig -list
o mount
• Contents of the following files:
o /var/log/messages
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