Contacting HP 100
o
/etc/modules.conf or etc/conf.modules
o /etc/lilo.conf or /etc/grub.conf
o /etc/fstab
• If HP drivers are installed:
o Version of the PSP used
o List of drivers from the PSP (/var/log/hppldu.log)
• A list of each third-party hardware component installed, with the firmware revisions
• A list of each third-party software component installed, with the versions
• A detailed description of the problem and any associated error messages
Some of the previously listed tooling might be available in the tool called CFG2HTML as used by HP Support
(ftp://iss:tools4AL@ftp.usa.hp.com).
Novell NetWare operating systems
Collect the following information:
• Whether the operating system was factory installed
• Operating system version number
• Printouts or electronic copies (to e-mail to a support technician) of AUTOEXEC.NCF, STARTUP.NCF,
and the system directory
• A list of the modules. Use CONLOG.NLM to identify the modules and to check whether errors occur
when the modules attempt to load.
• A list of any SET parameters that are different from the NetWare default settings
• A list of the drivers and NLM files used on the server, including the names, versions, dates, and sizes
(can be taken directly from the CONFIG.TXT or SURVEY.TXT files)
• If HP drivers are installed:
o Version of the PSP used
o List of drivers from the PSP
• Printouts or electronic copies (to e-mail to a support technician) of:
o SYS:SYSTEM\SYS$LOG.ERR
o SYS:SYSTEM\ABEND.LOG
o SYS:ETC\CPQLOG.LOG
o SYS:SYSTEM\CONFIG.TXT
o SYS:SYSTEM\SURVEY.TXT
• Current patch level
• A list of each third-party hardware component installed, with the firmware revisions
• A list of each third-party software component installed, with the versions
• A detailed description of the problem and any associated error messages
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