Solving Problems with Your Computer
Troubleshooting Techniques
Reference Guide 117
• Make sure your computer supports the problem PC card: check the HP notebook web
site (www.hp.com/notebooks) for a list of approved and tested PC cards.
• Try the card in another computer.
• Certain Xircom CE2 (IIps) LAN cards conflict with the game port device in
Windows 2000. Contact Xircom to see if your card is one of these.
If an I/O card stops communicating properly
• The card may have been reset if the computer in on standby or turned off. Exit any
applications, then remove and reinsert the card.
If a PC card modem is not working
• Disable the internal modem.
1. Open the hardware Device Manager: click Start, Settings, Control Panel, System
(Windows 98 or 2000) or Start, Control Panel, Performance and Maintenance,
System (Windows XP).
2. Double-click Modem to list the current modem devices.
3. Double-click the internal modem, then select the option to disable the modem.
Performance problems
For best performance with Windows 2000 or XP, your computer should have at least 96
to 128 MB of memory (RAM).
If the computer pauses or runs sluggishly
• This may be normal Windows behavior. Background processing can affect response
time.
• Press CTRL+ALT+DEL to see if an application is not responding.
• Restart the computer click Start, Shut Down (or Turn Off Computer), Restart.
• Certain background operations (such as virus-scanning software) can affect
performance.
• Some file browsers may be unresponsive while they’re processing a graphic image or
waiting for broken network connections to time out.
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