Solving Problems with Your Computer
Recovering and Reinstalling Software
126 Reference Guide
7. When the Recovery CD dialog box appears, follow the displayed instructions. If
prompted, accept the recommended partition size. If you install the factory software,
the recovery process can take up to 15 minutes.
If you want to create the hibernate partition without installing the factory software,
click Advanced and select not to install the operating system.
If your hard disk is partitioned into several drives, you can install the factory software
on drive C without affecting other drives. Click Advanced and select to restore only
the C partition.
8. Important: when prompted to reboot the computer, first undock it if it is docked,
then press CTRL+ALT+DEL and follow any instructions that appear.
You can find more details about recovering the factory installation of Windows on the
Recovery CD: the file readme.txt is in the CD's root directory.
Note
Windows 98 supports the FAT16 and FAT32 file systems. Windows 2000 supports the
FAT16, FAT32, and NTFS file systems. Windows XP supports the NTFS file system.
To replace a damaged Recovery CD
If you lose or damage the Recovery CD, call the HP Customer Care Center for
information about replacing it. See “To call HP for service and support” on page 95 for
the phone number.
To update the HP notebook BIOS
Hewlett-Packard may provide updates to the BIOS to enhance the capabilities of the
computer. You can use e-Diagtools for Windows to download and install these updates
as they become available.
CAUTION
A BIOS update replaces the previous version, so it is important that you follow
these instructions exactly. Otherwise, the computer may be damaged. The BIOS
update process resets the configuration settings in the BIOS Setup utility, except
for BIOS passwords.
1. In Windows, exit any programs that are running.
2. Remove any PC cards.
3. If the notebook is docked, undock it.
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