Reference Guide 9
Configuring and Expanding Your Computer.............................................................. 83
Using the BIOS Setup Utility .....................................................................................84
Installing RAM Modules ............................................................................................85
To install a RAM expansion module.....................................................................85
To remove a RAM expansion module ..................................................................86
To replace the system RAM module.....................................................................87
Expanding the Hibernate Partition (Windows 98)......................................................88
Updating Windows Drivers ........................................................................................89
Service and Support ....................................................................................................... 91
Hewlett-Packard Limited Warranty Statement ...........................................................92
Getting Support for Your HP Notebook PC ...............................................................94
To use the Reference Guide ..................................................................................94
To get help from the HP notebook web site..........................................................94
To call HP for service and support........................................................................95
Obtaining Repair Service............................................................................................98
To receive warranty repair service........................................................................98
To prepare your computer for shipment................................................................99
Solving Problems with Your Computer ..................................................................... 101
Troubleshooting Techniques.....................................................................................102
Audio problems...................................................................................................102
CD and DVD problems.......................................................................................103
Display problems ................................................................................................104
Hard disk drive problems....................................................................................106
Heat problems .....................................................................................................107
Infrared Problems................................................................................................107
Keyboard, touch pad, and mouse problems ........................................................108
LAN problems.....................................................................................................109
Memory problems ...............................................................................................110
Modem problems ................................................................................................111
One-Touch button problems ...............................................................................115
Parallel and USB problems .................................................................................116
PC card (PCMCIA) problems .............................................................................116
Performance problems ........................................................................................117
Port replicator problems......................................................................................118
Power and battery problems................................................................................118
Printing problems................................................................................................121
Startup problems .................................................................................................121
Standby and resume problems ............................................................................122
Testing Hardware Operation.....................................................................................123