Recommended materials and equipment.....................................................................................................................................................31
Cleaning your computer....................................................................................................................................................................................................... 32
Enabling HP Easy Clean (select products only)........................................................................................................................................ 32
Removing dirt and debris from your computer......................................................................................................................................... 32
Cleaning your computer with a disinfectant...............................................................................................................................................33
Caring for wood veneer (select products only) ........................................................................................................................................34
Packaging and transporting guidelines.....................................................................................................................................................................34
Accessing support information ......................................................................................................................................................................................35
5 Removal and replacement procedures for Customer Self-Repair parts ................................................................................................37
Component replacement procedures ........................................................................................................................................................................37
Preparation for disassembly...................................................................................................................................................................................37
Bottom cover ......................................................................................................................................................................................................................37
Memory modules............................................................................................................................................................................................................38
WLAN module....................................................................................................................................................................................................................40
WWAN module.................................................................................................................................................................................................................. 42
Solid-state drive............................................................................................................................................................................................................... 43
6 Removal and replacement procedures for authorized service provider parts.................................................................................46
Component replacement procedures .......................................................................................................................................................................46
Preparation for disassembly..................................................................................................................................................................................46
Battery....................................................................................................................................................................................................................................46
RTC battery ..........................................................................................................................................................................................................................47
I/O board................................................................................................................................................................................................................................48
Touchpad ..............................................................................................................................................................................................................................49
Fan.............................................................................................................................................................................................................................................50
Fingerprint reader board............................................................................................................................................................................................ 51
Heat sink ............................................................................................................................................................................................................................... 52
System board ....................................................................................................................................................................................................................54
Speakers................................................................................................................................................................................................................................57
Power connector cable ..............................................................................................................................................................................................58
Display assembly............................................................................................................................................................................................................59
Top cover with keyboard .............................................................................................................................................................................................67
7 Backing up, restoring, and recovering...............................................................................................................................................................................69
Backing up information and creating recovery media...................................................................................................................................69
Using Windows tools for backing up.................................................................................................................................................................69
Using the HP Cloud Recovery Download Tool to create recovery media (select products only).........................69
Restoring and recovering your system......................................................................................................................................................................69
Creating a system restore .......................................................................................................................................................................................70
Restoring and recovery methods........................................................................................................................................................................70
Recovering using HP Recovery media.............................................................................................................................................................70
Changing the computer boot order ....................................................................................................................................................................71
Using HP Sure Recover (select products only)............................................................................................................................................71
8 Computer Setup (BIOS), TPM, and HP Sure Start .....................................................................................................................................................72
Using Computer Setup ...........................................................................................................................................................................................................72
Navigating and selecting in Computer Setup ...........................................................................................................................................72
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