Troubleshooting a DVD-R/W drive
About this task
Follow the steps below to troubleshoot a DL360G9 DVD-RW DRIVE W/BRKT.
Warning:
Eliminate the risk of electric shock by removing all AC power from the system before installing
or replacing any non hot-plug hardware option. Disconnect all power cords to completely
remove power from the server. Always follow Avaya's application procedures when shutting
down the server.
Warning:
To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system
components to cool before touching them.
Procedure
1. If system is not booting from drive:
a. Ensure there are no loose connections.
b. Ensure the media from which you are attempting to boot is not damaged and is a
bootable CD or DVD.
c. If possible, be sure the drive boot order in BIOS is set so that the server boots from the
CD -ROM drive first.
2. If data read from drive is inconsistent:
a. Clean the drive and media.
b. If a paper or plastic label has been applied to the surface of the CD or DVD in use,
remove the label and any adhesive residue.
3. If drive is not detected:
a. Ensure there are no loose connections.
b. Ensure the cables are working properly. If possible, replace with known functional
cables to test whether the original cables were faulty.
4. Go to Component Tests > Optical Drive, run the component test, and test the optical
drives. See
Diagnosing system faults using HP ProLiant DL360 G9 Server console on
page 12.
Next steps
If the part is defective, continue with the following removal and replacement procedures.
Related links
DVD-RW problems on page 22
Replacing a DVD-R/W drive
About this task
Follow the steps below to replace a DL360G9 DVD-RW DRIVE W/BRKT.
Internal Field Replaceable Units
November 2015 Maintaining and Troubleshooting the HP ProLiant DL360 G9 Server 23
Comments on this document? infodev@avaya.com
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