Contents 5
HP Insight Diagnostics survey functionality ........................................................................................ 82
Integrated Management Log ........................................................................................................... 82
Remote support and analysis tools ............................................................................................................. 83
HP Insight Remote Support software ................................................................................................. 83
Keeping the system current ....................................................................................................................... 83
Drivers ......................................................................................................................................... 83
Version control .............................................................................................................................. 84
ProLiant Support Packs ................................................................................................................... 84
Operating System Version Support .................................................................................................. 84
Firmware ...................................................................................................................................... 84
HP Smart Update Manager ............................................................................................................. 85
Change control and proactive notification ........................................................................................ 85
Care Pack .................................................................................................................................... 85
Troubleshooting .......................................................................................................................... 86
Troubleshooting resources ........................................................................................................................ 86
Pre-diagnostic steps ................................................................................................................................. 86
Important safety information ............................................................................................................ 86
Symptom information ..................................................................................................................... 88
Prepare the server for diagnosis ...................................................................................................... 88
Loose connections ................................................................................................................................... 90
Service notifications ................................................................................................................................. 91
Server health LEDs ................................................................................................................................... 91
Troubleshooting flowcharts ....................................................................................................................... 91
Start diagnosis flowchart ................................................................................................................ 91
General diagnosis flowchart ........................................................................................................... 92
Server power-on problems flowchart ................................................................................................ 94
POST problems flowchart ............................................................................................................... 97
OS boot problems flowchart ........................................................................................................... 99
Server fault indications flowchart ................................................................................................... 100
POST error messages and beep codes ..................................................................................................... 102
Battery replacement .................................................................................................................. 104
Regulatory compliance notices ................................................................................................... 105
Regulatory compliance identification numbers ........................................................................................... 105
Federal Communications Commission notice ............................................................................................. 105
FCC rating label .......................................................................................................................... 105
Class A equipment....................................................................................................................... 105
Class B equipment ....................................................................................................................... 105
Declaration of conformity for products marked with the FCC logo, United States only ..................................... 106
Modifications ........................................................................................................................................ 106
Cables ................................................................................................................................................. 106
Canadian notice (Avis Canadien) ............................................................................................................ 106
European Union regulatory notice ........................................................................................................... 107
Disposal of waste equipment by users in private households in the European Union ....................................... 107
Japanese notice .................................................................................................................................... 108
BSMI notice .......................................................................................................................................... 108
Korean notice ....................................................................................................................................... 108
Chinese notice ...................................................................................................................................... 109
Laser compliance .................................................................................................................................. 109
Battery replacement notice ...................................................................................................................... 109
Taiwan battery recycling notice ............................................................................................................... 110
Power cord statement for Japan ............................................................................................................... 110
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