HP QuickDock User Manual

2–4 Maintenance and Service Guide
Troubleshooting
Table 2-2
Audio Problems and Solutions
Problem Possible Cause Solution
Headphones or other
audio device connected
to the QuickDock does
not produce sound.
Headphones or another
audio device is
connected to the
headphone jack on the
computer. Using the
headphone jack on the
computer mutes sound
through the QuickDock.
Disconnect the
headphones or other
audio device from the
headphone jack on the
computer.
More than one audio
device is connected to
the QuickDock.
Be sure that only one
audio device is
connected to the
QuickDock.
A microphone connected
to the computer does not
work.
A microphone is
connected to the
QuickDock. While a
microphone is connected
to the QuickDock, the
microphone jack on the
computer is disabled.
Either use the
microphone connected
to the QuickDock or
disconnect it.
A connected home
entertainment system
does not have audio.
Audio is not connected
properly.
Be sure that the
QuickDock is properly
connected to the home
entertainment system.
A connected home
entertainment system
does not experience
surround sound.
The home entertainment
system may not support
digital audio.
Be sure that your home
entertainment system is
S/PDIF compatible.
Refer to the user guide
for your home
entertainment device.

HP QuickDock Specifications

General

Brand	HP
Model	QuickDock
Category	Docking Station
Language	English