HP Z VR Backpack G1

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7. Analyze the le. In the following memory dump sample, look for Bug Check 0x3B. The ATIKMAG driver

needs to be investigated for further root cause.

Lookup for Bug Check 0xC2.

94 Chapter 7 Troubleshooting guide

Main Page

Table of Contents5
Product Description11
Product Features13
Standard Configuration Features13
Top Components14
Right (Side) Components15
Left Components16
Bottom16
Illustrated Parts Catalog17
Computer Major Components17
Cables17
Miscellaneous Parts18
Removal and Replacement Procedures Preliminary Requirements19
Tools Required19
Service Considerations19
Plastic Parts19
Cables and Connectors20
Drive Handling20
Grounding Guidelines21
Electrostatic Discharge Damage21
Packaging and Transporting Guidelines22
Workstation Guidelines22
Equipment Guidelines23
Removal and Replacement Procedures for Authorized Service Provider Parts24
Component Replacement Procedures24
Top Cover24
Fans26
Antennas28
Battery29
Solid State Drive30
Heat Sink31
Memory Modules32
WLAN Module34
System Board35
Interpreting System Validation Diagnostic Front Panel Leds and Audible Codes37
Troubleshooting Guide39
Resources40
General Troubleshooting Steps40
Identify the Issue40
Understand the Issue40
Boot up Sequence41
Failure Classification41
Examine the Environment43
Perform a Visual Inspection of Hardware44
Update BIOS and Drivers44
Manually Updating BIOS and Drivers44
Remotely Deploying BIOS and Drivers44
Analyze the Issue44
Remove or Uninstall Recently Added Hardware, Software44
HP Hardware Diagnostics and Tools45
HP PC Hardware Diagnostics (UEFI)45
HP Support Assistant (HPSA)47
HP BIOS Configuration Utility (BCU)48
HP Image Diagnostic Tool48
HP Thermal Monitor48
Non HP Diagnostics Tools48
Status Lights, Blinking Light Codes, Troubleshooting Lights, and POST Error Messages49
Status Lights49
Blinking Light Codes50
POST Error Messages50
Resolve the Issue51
Hard Reset51
Soft Reset (Default Settings)52
10. Reseat Cables and Connections52
11. Test with Minimum Configuration53
Essential Hardware Configuration53
Safe Mode54
Test with Verified Working Configuration (Hardware And/Or Operating System)54
13. Replace the System Board54
Verify Solution55
Helpful Hints55
At Startup55
During Operation56
Consulting with HP Service56
Common Issues and Possible Solutions57
Power-On Issues57
No Power57
Intermittent Power-On, Shutdown, Reboot59
AC Adapter Issue60
Battery Not Recognized, Not Charging60
Battery Discharges too Fast62
Burnt Smell63
Post63
No Video (with Power)63
Blinking Lights64
Diagnostics Error Messages65
BIOS Password66
Performance (OS)66
Intermittent Shutdown67
Blue Screen68
Freeze at Windows Logo (Hang/Lockup)70
Electromagnetic Interference (EMI)71
No Wake up72
Unresponsive73
Slow Performance73
HP Smart Adapter Warning Message74
Incorrect Time and Date74
Display75
Display Anomalies75
Symptom75
Quick Check76
HP PC Hardware Diagnostics (UEFI) for Video Test76
Display Assembly Diagram77
Dead Pixel77
No Video (Internal)77
No Video (External)78
Displayport/Vga78
Hdmi78
No or Bad External Video Via Docking79
Incorrect or Missing Color/Distorted Image79
I/O Devices80
Keyboard80
Network Connectivity Ethernet (RJ-45 Jack)81
Network Connectivity Wireless (WLAN)82
Usb83
Speaker, Headphone - Audio Issues84
Thunderbolt (TB)85
Storage86
Hard Drive/Solid-State Drive Not Recognized87
No Boot to Operating System (no Read/Write Error)87
Read-Write Error88
Slow Performance88
Blue Screen (BSOD) Error88
Noisy Hard Drive89
Mechanical90
Fan Error Message - 90B90
Noise (Sound)91
Fan Runs Constantly92
Thermal Shutdown (Hot)93
Stuck Power Button93
Additional Information94
Acronyms94
Blinking Lights and Boot Error Codes95
Processor Not Executing Code95
BIOS Recovery Code Unable to Find Valid BIOS Recovery Image95
Memory Module Error95
Graphics Controller Error (no Controller)96
Failure - System Board Error96
Intel Trusted Execution Technology (TXT) Error96
Sure Start Unable to Find Valid BIOS Boot Block Image96
Sure Start Has Identified a Problem (Manual Recovery Policy Set)96
POST Error Messages and User Actions97
Routine Maintenance for Performance Improvement99
Common Blue Screen Error Messages99
Error Message List99
Bug Check Symbolic Names99
Microsoft General Troubleshooting of Windows Bug Check Codes100
Use Windows Debugging Tool100
Windows Software Development Kit (SDK)101
Display Issue: Pixel Anomalies105
Cable Management106
Connector Types107
Computer Setup (BIOS), TPM, and HP Sure Start109
Using Computer Setup109
Starting Computer Setup109
Using a USB Keyboard or USB Mouse to Start Computer Setup (BIOS)109
Navigating and Selecting in Computer Setup109
Restoring Factory Settings in Computer Setup110
Updating the BIOS110
Determining the BIOS Version110
Downloading a BIOS Update111
Changing the Boot Order Using the F9 Prompt112
TPM BIOS Settings (Select Products Only)112
Using HP Sure Start (Select Products Only)112
Using HP PC Hardware Diagnostics (UEFI)113
Downloading HP PC Hardware Diagnostics (UEFI) to a USB Device113
10 Backing Up, Restoring, and Recovering115
Creating Recovery Media and Backups115
Using HP Recovery Media (Select Products Only)115
Using Windows Tools116
Using the HP Cloud Recovery Download Tool (Select Products Only)117
Restore and Recovery117
Recovering Using HP Recovery Manager117
What You Need to Know before You Get Started117
Using the HP Recovery Partition (Select Products Only)118
Using HP Recovery Media to Recover119
Changing the Computer Boot Order119
Removing the HP Recovery Partition (Select Products Only)119
11 Specifications120
12 Power Cord Set Requirements121
Requirements for All Countries121
Requirements for Specific Countries and Regions121
13 Statement of Memory Volatility123
Nonvolatile Memory Usage125
Questions and Answers127
Using HP Sure Start (Select Models Only)128

HP Z VR Backpack G1 - Page 104

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