HP Z VR Backpack G1 - Blue Screen

Items Procedures
2. Verify that lights are solid.
3. If shutdown is reproducible, test essential hardware conguration:
a. If no issue with hardware conguration, reinstall one non essential component at a
time to determine faulty hardware.
b. If issue persists, replace essential hardware with a conrmed working part, one at a
time. If no boot, replace system board.
Tips and tricks Intermittent issue is dicult to reproduce and troubleshoot. It is important to record details on
shutdown frequencies, system conguration (3D video application) and operating conditions.
Blue screen
Items Procedures
Symptoms
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Have power, light activity, fan spinning
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HP Logo displays briey
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Fails to boot into Windows operating system,
displays blue screen, and then crashes,
restarts, or stops responding
Possible causes
Recent changes: conict of instructions from multiple programs or just added
hardware.
Incompatible hardware and driver.
Poor connection (hard drive, memory).
Hardware malfunctioning due to overheating (GPU, processor).
Defective hardware (memory, hard drive).
Important Notes & Resources Troubleshooting steps
There are many ways to troubleshoot a blue screen error. Therefore, you need to
identify working conguration (Windows 7/8/10) and specic symptoms of the
failure in order to narrow down the issue. Refer to Blue screen (BSOD) error
on page 78.
Overview of General Troubleshooting Steps for a blue screen error
1. Note the blue screen error message and what activity was performed at the time.
2. Perform a hard reset (8. Hard reset on page 41) after disconnecting all external peripherals.
3. Reset BIOS to default (9. Soft reset (Default Settings) on page 42) to prevent booting to another device.
4. Run HP Hardware Diagnostics (6. HP Hardware Diagnostics and Tools on page 35) to isolate major faulty
hardware issues.
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HP PC Hardware Diagnostics (UEFI) tool to test hard drive, memory and system.
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Thermal Monitor (available only to authorized service providers/technicians) tool to monitor
temperature limits of processor and GPU. See “HP Thermal Monitor” in 6. HP Hardware Diagnostics
and Tools on page 35.
5. Remove or undo recently added hardware (5. Remove or uninstall recently added hardware, software
on page 34). For example, incompatible memory or new solid-state drive storage.
6. Reseat cables and connections (10. Reseat cables and connections on page 42). Pay attention to proper
installation of memory and hard drive.
7. Verify that a minimum of at least 100 MB of free space is available on your Windows partition.
58 Chapter 7 Troubleshooting guide