HP Z VR Backpack G1 - Network Connectivity Ethernet (RJ-45 Jack)

Items Procedures
3. Replace new internal keyboard and retest.
Tips and tricks A key only works when pressed with force. Inspect and remove debris trapped under keycap.
Network Connectivity Ethernet (RJ-45 jack)
NOTE: This port on the docking station only.
Items Procedures
Symptoms
●
Unable to nd networks (yellow bang)
●
Connection dropouts
●
Slow performance
Possible causes
Network source, cable, connection, RJ-45 port, driver, settings.
Troubleshooting steps
Quick Check: verify the network status lights that supposed to ash when there
is network activity.
HP Support Assistant tool - No network detected in
HPSA
1. Turn o the computer’s wireless feature (press wireless button).
2. Verify that networking source with recommended distance to the base is
less than 300 feet.
3. Examine the Ethernet cable for damage. Test with a veried working cable.
4. Test with dierent networks and jacks and check with IT for hardware
compatibility settings.
5. Connect a veried working RJ-45 cable directly to the computer to isolate
other related issues (e.g., router, switch, docking station).
6. Verify Ethernet port lights (RJ-45):
–
Green (left): network is connected.
–
Amber (right): network is showing activity.
7. Test with HP Support Assistant in Windows.
8. Diagnose with HP PC Hardware Diagnostics (UEFI) to isolate a hardware
issue from a software issue.
9. Examine Ethernet ports on the computer, docking station, and wall for
damage, dust, obstructions.
10. Update drivers: Verify that Ethernet module is displayed in Device Manager
and be sure that device driver is up to date. If updating drivers does not
help, try rolling back to previous drivers.
11. Reset BIOS to Default: If other devices can connect to network, but
computer cannot connect, a BIOS setting might be the cause of the
problem. Restore BIOS to default.
12. Test with veried working operating system or perform operating system
recovery to verify that the issue is not caused by customized settings.
13. Replace system board and verify that the issue is xed.
Common issues and possible solutions 71