HP Z VR Backpack G1 - Page 69

8. If you can start Windows:
a. Update BIOS and drivers (4. Update BIOS and drivers on page 34) to support updates for
incompatibilities.
b. Get all the latest updates, using Windows Update.
c. Undo recent changes:
–
Startup using Last Known Good Conguration.
–
Use System Restore.
–
Roll back device driver in Device Manager.
d. Check for specic Error Message. See Common Blue Screen Error Messages on page 89.
e. Boot to safe mode (11. Test with minimum conguration on page 43) to troubleshoot issues.
9. If you cannot start Windows:
a. Boot to safe mode. (11. Test with minimum conguration on page 43)
b. Use Startup Repair to x Windows startup les.
c. Undo recent changes using System Restore to revert to a previous “working” state.
d. Check for specic STOP error by analyzing Crash Dump (retrieved via a bootable USB). See Use
Windows Debugging Tool on page 90.
e. Restore computer using System Recovery or image backup to factory settings.
10. Lastly, test with essential hardware conguration (11. Test with minimum conguration on page 43) along
with a veried working operating system (i.e., USB Windows-To-Go), if available, to isolate the software
issue.
Tips & tricks
In some cases, the computer may reboot automatically before you have time to read the blue screen.
To identify the error message itself, disable the automatic restart using one of the following methods:
Right-click on My Computer, and then select Properties > Advanced. Under Startup and Recovery, select Settings.
Clear the Automatically Restart check box.
Common issues and possible solutions 59