Test description Failure descriptions Error code Possible user actions
Boot Device
Manager
Hard Disk 1 SMART 301 Indicates a potential problem with the hard drive. Run the hard drive test.
Boot Device
Manager
Hard Disk 2 SMART 302 Indicates a potential problem with the hard drive. Run the hard drive test.
BIOS Recovery BIOS Recovery
Occurred
500 This message indicates that BIOS recovery was completed successfully. No
further action is required.
BIOS Application BIOS Application Error 501 The BIOS installation may have become corrupted. Download the latest
version of the BIOS and install it. See 4. Update BIOS and drivers on page 34
for more information.
If reinstalling the BIOS fails, contact support for further assistance.
CMOS Recovery CMOS Recovery
Occurred
502 This message indicates that CMOS recovery was completed successfully. No
further action is required.
Battery Check Primary Battery
Replace
601 This indicates that the primary battery has very low capacity.
Battery Check Secondary Battery
Replace
602 This indicates that the secondary battery has very low capacity.
Wireless Module Not installed or
responding
701 Reseat the wireless LAN adapter module, if your notebook supports it.
Because seating or reseating a wireless LAN adapter is unique to each
computer model. For more information, see the chapter titled “Removal
and replacement procedures for Customer Self-Repair parts.”
Fan Fan not operating
correctly
90B The system fan may be malfunctioning.
For information on troubleshooting heat-related issues, see
http://support.hp.com/us-en/document/c01007591.
If the system fan continues to malfunction, contact support.
88 Chapter 7 Troubleshooting guide
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