HP Z400 User Manual

6 Diagnostics and troubleshooting ................................................................................... 164
Calling technical support ....................................................................................................... 165
Locating ID labels ................................................................................................................. 165
Locating warranty information ............................................................................................... 167
Diagnosis guidelines ............................................................................................................ 168
Diagnosis at startup ............................................................................................... 168
Diagnosis during operation .................................................................................... 169
Troubleshooting checklist ....................................................................................................... 170
HP troubleshooting resources and tools ................................................................................... 170
HP Support Assistant .............................................................................................. 170
HP Help and Support Center .................................................................................. 170
E-support .............................................................................................................. 171
Troubleshooting a problem ...................................................................... 171
Instant Support and Active Chat ............................................................... 171
Customer Advisories, Customer and Security Bulletins, and Customer Notices 172
Product Change Notifications .................................................................. 172
Helpful hints ......................................................................................................... 172
At startup .............................................................................................. 172
During operation .................................................................................... 172
Customizing the monitor display .............................................................. 173
Troubleshooting scenarios and solutions .................................................................................. 173
Solving minor problems ......................................................................................... 173
Solving power supply problems .............................................................................. 175
Testing power supply .............................................................................. 176
Solving diskette problems ....................................................................................... 177
Solving hard drive problems ................................................................................... 179
Solving display problems ....................................................................................... 181
Solving audio problems ......................................................................................... 183
Solving printer problems ........................................................................................ 184
Self-troubleshooting with HP Vision Diagnostics ........................................................................ 184
Overview ............................................................................................................. 185
Downloading and accessing HP Vision Diagnostics ................................................... 186
Accessing HP Vision Diagnostics on the workstation .................................................. 187
Creating and using a bootable USB key ................................................... 187
Creating and using a bootable DVD ......................................................... 187
Using the HP Memory Test utility .............................................................. 187
User interface ....................................................................................................... 189
Survey tab ............................................................................................. 189
Test tab ................................................................................................. 191
Status tab .............................................................................................. 193
History tab ............................................................................................ 193
Errors tab .............................................................................................. 193
Help tab ............................................................................................... 194
Saving and printing information in HP Vision Diagnostics ........................................... 195
x ENWW

HP Z400 Specifications

General

Bus type	QPI
Processor cache	4 MB
Processor cores	2
Processor model	W3503
System bus rate	4.8 GT/s
Processor socket	-
Processor frequency	2.4 GHz
Processor cache type	Smart Cache
Processor lithography	45 nm
Processor manufacturer	Intel
PCI Express slots version	2.0
Processor operating modes	64-bit
ECC supported by processor	Yes
Thermal Design Power (TDP)	130 W
Number of processors installed	1
Memory types supported by processor	DDR3-SDRAM
Memory clock speeds supported by processor	800, 1066 MHz
Memory bandwidth supported by processor (max)	25.6 GB/s
Maximum internal memory supported by processor	24 GB
Audio system	Realtek ALC262
Product type	Workstation
Motherboard chipset	Intel® X58 Express
Memory slots	6x DIMM
Internal memory	4 GB
Memory channels	Triple-channel
Memory clock speed	1066 MHz
Memory layout (slots x size)	- GB
Graphics card	Quadro 600
Networking features	Gigabit Ethernet (10/100/1000)
Graphics card family	NVIDIA
HDD speed	- RPM
RAID levels	0, 1, 5, 10
HDD capacity	500 GB
HDD interface	SATA II
Storage media	HDD
Display included	No
USB 2.0 ports quantity	8
Parallel ports quantity	0
Chassis type	Minitower
Country of origin	China
Number of 5.25\" bays	3
Operating system installed	Windows 7 Professional
Operating system architecture	32-bit
Power supply	475 W
Processor ARK ID	40800
Processor package size	42.5 x 45 mm
Supported instruction sets	SSE4.2

Weight and Dimensions

Depth	455.3 mm
Width	167.9 mm
Height	450.2 mm
Weight	13500 g