HP Z400 User Manual

Troubleshooting checklist
Before running diagnostic utilities, use the following checklist to find possible solutions for workstation
or software problems.
●
Is the workstation and monitor connected to a working electrical outlet?
●
Is the workstation powered on?
●
Is the green power light illuminated?
●
Is the monitor on?
●
Is the green monitor light illuminated?
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If the monitor is dim, adjust the monitor brightness and contrast controls.
●
Press and hold any key. If the system beeps, the keyboard is operating correctly.
●
Check cables for loose or improper connections.
●
After installing a non-plug and play (PnP) expansion board or other option (such as a diskette
drive), reconfigure the workstation.
●
Are all necessary device drivers installed?
●
Have all printer drivers been installed for each application?
●
Have you removed diskettes, optical disks, and USB drive keys from the drives before powering
on the workstation?
●
Are you running the latest version of BIOS, drivers, and software?
HP troubleshooting resources and tools
This section provides information on the HP Help and Support Center, E-support, and Helpful Hints for
troubleshooting.
HP Support Assistant
The HP Support Assistant is a customized HP user interface that enhances the Windows Vista and Win
7 Help and Support Center functions. This customized utility allows you to access specific information
about an HP Workstation such as configuration information by clicking Start > Help and Support.
The interface also provides customized help and support links to the HP Web site related to the HP
Workstation.
NOTE: The customized HP Support Assistant is not available on Windows XP Professional x32 or
x64 Editions, or on Linux.
HP Help and Support Center
The HP Help and Support Center is a customized HP user interface that enhances the Windows XP Help
and Support Center Help feature. This customized utility allows you to access specific information about
your HP Workstation such as configuration information by clicking Start > Help and Support. The
interface also provides customized help and support links to the HP Web site related to your HP
Workstation.
170 Chapter 6 Diagnostics and troubleshooting ENWW

HP Z400 Specifications

General

Bus type	QPI
Processor cache	4 MB
Processor cores	2
Processor model	W3503
System bus rate	4.8 GT/s
Processor socket	-
Processor frequency	2.4 GHz
Processor cache type	Smart Cache
Processor lithography	45 nm
Processor manufacturer	Intel
PCI Express slots version	2.0
Processor operating modes	64-bit
ECC supported by processor	Yes
Thermal Design Power (TDP)	130 W
Number of processors installed	1
Memory types supported by processor	DDR3-SDRAM
Memory clock speeds supported by processor	800, 1066 MHz
Memory bandwidth supported by processor (max)	25.6 GB/s
Maximum internal memory supported by processor	24 GB
Audio system	Realtek ALC262
Product type	Workstation
Motherboard chipset	Intel® X58 Express
Memory slots	6x DIMM
Internal memory	4 GB
Memory channels	Triple-channel
Memory clock speed	1066 MHz
Memory layout (slots x size)	- GB
Graphics card	Quadro 600
Networking features	Gigabit Ethernet (10/100/1000)
Graphics card family	NVIDIA
HDD speed	- RPM
RAID levels	0, 1, 5, 10
HDD capacity	500 GB
HDD interface	SATA II
Storage media	HDD
Display included	No
USB 2.0 ports quantity	8
Parallel ports quantity	0
Chassis type	Minitower
Country of origin	China
Number of 5.25\" bays	3
Operating system installed	Windows 7 Professional
Operating system architecture	32-bit
Power supply	475 W
Processor ARK ID	40800
Processor package size	42.5 x 45 mm
Supported instruction sets	SSE4.2

Weight and Dimensions

Depth	455.3 mm
Width	167.9 mm
Height	450.2 mm
Weight	13500 g