HP ZBook 15 G4 - Sure Start Has Identified a Problem (Manual Recovery Policy Set); POST Error Messages and User Actions

NOTE: The computer will attempt to notify you of this problem through a series of blinking lights. When you
attempt to turn on the computer from an “O” or “Hibernated” state, lights associated with the caps lock and
num lock keys will both blink seven times followed by a pause, then continue in a repeating pattern.
Sure Start has identied a problem (Manual Recovery Policy Set)
This computer has experienced a problem in locating a valid BIOS image, resulting in a failed startup. HP Sure
Start will normally repair this type of issue; however, on this computer HP Sure Start has been congured to
operate in manual mode key sequence. To proceed with the repair, press and hold the following keys: <ESC>
+<UP arrow>+<DOWN arrow>. To avoid the need for this manual recovery step, set the HP Sure Start recovery
policy to automatic. If this error reoccurs, a service event is required to identify the source of the error and
take appropriate corrective action.
NOTE: The computer will attempt to notify you of this problem through a series of blinking lights. When you
attempt to turn on the computer from an “O” or “Hibernated” state, lights associated with the caps lock and
num lock keys will both blink eight times followed by a pause, then continue in a repeating pattern.
POST Error Messages and User Actions
Test description Displayed message Error code Possible user actions
Product
information
Invalid value 00A Contact support for assistance.
Startup test Memory module 2E1, 2E2 Attempt to reseat the memory module and then repeat the test.
See “Overview of How to Troubleshoot Problems When a Computer Does
Not Start Up or Boot Properly” at http://h20566.www2.hp.com/hpsc/doc/
public/display?docLocale=en_US&docId=emr_na-c01443371 for details
on troubleshooting issues related to the memory module.
If the memory module still fails, contact support.
Startup test Hard Disk 1 SMART
Hard Drive Detects
Imminent Failure
301 Attempt to reseat the hard drive and repeat the test.
The hard disk drive may have failed. Contact support for assistance.
Startup test Hard Disk 2 SMART
Hard Drive Detects
Imminent Failure
302 Attempt to reseat the hard drive and repeat the test.
The hard disk drive may have failed. Contact support for assistance.
Startup test Hard Disk 3-6: SMART
Hard Drive Detects
Imminent Failure
309–30C Attempt to reseat the hard drive and repeat the test.
The hard disk drive may have failed. Contact support for assistance.
Boot Device
Manager
Boot device not found 3F0 Indicates a potential problem with the hard drive. Please run the hard
drive test.
See “Testing a Hard Disk using the Built in Self Test “ at
http://h20566.www2.hp.com/hpsc/doc/public/display?
docLocale=en_US&docId=emr_na-c00439024 for more information.
BIOS Recovery BIOS recovery
occurred
500 This message indicates that BIOS recovery was completed successfully. No
further action is required.
Battery Check Primary battery
rReplace
601 This indicates that the primary battery has very low capacity. See
“Checking the Status of the Battery” at http://h20566.www2.hp.com/
hpsc/doc/public/display?docLocale=en_US&docId=emr_na-c00821536
for details on using the HP Support Assistant to verify the battery
capacity and, if necessary, order a replacement.
Wireless Module Not installed or
responding
701 Reseat the wireless LAN adapter module, if your notebook supports it.
140 Chapter 6 Troubleshooting guide