HP ZBook 15 G4 - 8 Using HP PC Hardware Diagnostics (UEFI); Downloading the Tool to USB

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6. Open the crash dump le.

146 Chapter 6 Troubleshooting guide

Main Page

Table of Contents5
Product Description11
Components16
Right16
Left18
Display19
Keyboard Area20
Touchpad20
Lights21
Buttons and Fingerprint Reader22
Special Keys23
Action Keys24
Bottom25
Front26
Labels27
Illustrated Parts Catalog28
Computer Major Components28
Bracket Kit31
Display Assembly Subcomponents32
Cable Kit33
Plastics Kit34
Mass Storage Devices35
Miscellaneous Parts36
Removal and Replacement Procedures Preliminary Requirements37
Tools Required37
Service Considerations37
Plastic Parts37
Cables and Connectors38
Drive Handling38
Grounding Guidelines38
Electrostatic Discharge Damage38
Packaging and Transporting Guidelines40
Workstation Guidelines40
Removal and Replacement Procedures for Authorized Service Provider Parts42
Component Replacement Procedures42
Display Subcomponents (Bezel, Panel, Camera)42
Bottom Cover46
Battery47
Memory Module48
Solid-State Drive (M.2)50
WLAN Module51
WWAN Module53
Smart Card Reader55
Hard Drive56
RTC Battery58
Keyboard59
Heat Sink Assembly62
Graphics Board66
Speakers67
Touchpad Module68
LED Board69
Fans70
Fingerprint Reader Board71
System Board72
Display Assembly75
Lock Bracket83
Troubleshooting Guide84
Resources85
General Troubleshooting Steps85
Identify the Issue86
Understand the Issue86
Boot up Sequence86
Failure Classification86
Examine the Environment88
Perform a Visual Inspection of Hardware89
Update BIOS and Drivers89
Manually Updating BIOS and Drivers89
Remotely Deploying BIOS and Drivers89
Analyze the Issue89
Remove or Uninstall Recently Added Hardware, Software89
HP Hardware Diagnostics and Tools90
HP PC Hardware Diagnostics (UEFI)90
HP Support Assistant (HPSA)92
HP BIOS Configuration Utility (BCU)93
HP Image Diagnostic Tool93
HP Thermal Monitor93
Non HP Diagnostics Tools93
Status Lights, Blinking Light Codes, Troubleshooting Lights, and POST Error Messages94
Status Lights94
Interpreting System Validation Diagnostic Front Panel Leds and Audible Codes95
POST Error Messages96
Power Good (Troubleshooting) Lights98
Resolve the Issue99
Hard Reset99
Soft Reset (Default Settings)100
10. Reseat Cables and Connections100
11. Test with Minimum Configuration101
Essential Hardware Configuration101
Safe Mode102
Test with Verified Working Configuration (Hardware And/Or Operating System)102
13. Replace the System Board102
Verify Solution103
Helpful Hints103
At Startup103
During Operation104
Consulting with HP Service104
Common Issues and Possible Solutions105
Power-On Issues105
No Power105
Intermittent Power-On, Shutdown, Reboot107
AC Adapter Issue108
Battery Not Recognized, Not Charging109
Battery Discharges too Fast110
Burnt Smell111
Post111
No Video (with Power)111
Blinking Lights112
Diagnostics Error Messages113
BIOS Password114
Performance (OS)114
Intermittent Shutdown115
Blue Screen116
Freeze at Windows Logo (Hang/Lockup)118
Electromagnetic Interference (EMI)119
No Wake up120
Unresponsive121
Slow Performance121
HP Smart Adapter Warning Message122
Incorrect Time and Date122
Display123
Display Anomalies123
Symptom123
Quick Check124
HP PC Hardware Diagnostics (UEFI) for Video Test124
Display Assembly Diagram125
Dead Pixel125
No Video (Internal)125
No Video (External)126
Displayport/Vga126
Hdmi126
No or Bad External Video Via Docking127
Incorrect or Missing Color/Distorted Image127
Touch Screen128
I/O Devices129
Keyboard129
Keyboard Point Stick130
Keyboard Backlight130
Touchpad131
Network Connectivity Ethernet (RJ-45 Jack)131
Network Connectivity Wireless (WLAN)132
Wwan133
Usb134
Smart Card Reader135
Speaker, Headphone - Audio Issues136
Thunderbolt (TB)137
Thunderbolt 3 Dock138
Storage139
Hard Drive/Solid-State Drive Not Recognized140
No Boot to Operating System (no Read/Write Error)140
Read-Write Error141
Slow Performance141
Blue Screen (BSOD) Error141
Noisy Hard Drive142
Mechanical143
Fan Error Message - 90B143
Noise (Sound)144
Fan Runs Constantly145
Thermal Shutdown (Hot)146
Stuck Power Button147
Additional Information147
Acronyms147
Blinking Lights and Boot Error Codes148
Processor Not Executing Code148
BIOS Recovery Code Unable to Find Valid BIOS Recovery Image148
Memory Module Error149
Graphics Controller Error (no Controller)149
Failure - System Board Error149
Intel Trusted Execution Technology (TXT) Error149
Sure Start Unable to Find Valid BIOS Boot Block Image149
Sure Start Has Identified a Problem (Manual Recovery Policy Set)150
POST Error Messages and User Actions150
Routine Maintenance for Performance Improvement151
Common Blue Screen Error Messages152
Error Message List152
Bug Check Symbolic Names152
Microsoft General Troubleshooting of Windows Bug Check Codes153
Use Windows Debugging Tool153
Windows Software Development Kit (SDK)154
Display Issue: Pixel Anomalies158
Cable Management159
Connector Types160
Computer Setup (BIOS), TPM, and HP Sure Start162
Using Computer Setup162
Starting Computer Setup162
Using a USB Keyboard or USB Mouse to Start Computer Setup (BIOS)162
Navigating and Selecting in Computer Setup162
Restoring Factory Settings in Computer Setup163
Updating the BIOS163
Determining the BIOS Version163
Downloading a BIOS Update164
Changing the Boot Order Using the F9 Prompt165
TPM BIOS Settings (Select Products Only)165
Using HP Sure Start (Select Products Only)165
Using HP PC Hardware Diagnostics (UEFI)166
Downloading HP PC Hardware Diagnostics (UEFI) to a USB Device166
Backing Up, Restoring, and Recovering168
Creating Recovery Media and Backups168
Creating HP Recovery Media (Select Products Only)168
Using Windows Tools169
Restore and Recovery170
Recovering Using HP Recovery Manager170
What You Need to Know before You Get Started170
Using the HP Recovery Partition (Select Products Only)171
Using HP Recovery Media to Recover171
Changing the Computer Boot Order172
Removing the HP Recovery Partition (Select Products Only)173
10 Specifications174
Computer Specifications174
Hard Drive Specifications175
M.2 Solid-State Drive Specifications176
M.2 Pcie Solid-State Drive Specifications177
11 Statement of Memory Volatility178
Nonvolatile Memory Usage180
Questions and Answers182
Using HP Sure Start (Select Models Only)183
12 Power Cord Set Requirements184
Requirements for All Countries184
Requirements for Specific Countries and Regions185
13 Recycling187
Index188

HP ZBook 15 G4 - 8 Using HP PC Hardware Diagnostics (UEFI); Downloading the Tool to USB

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