HP ZBook 15 G4 - Page 97

Table 6-5 System diagnostics failure codes and user actions
Test description Failure description
Error
code Suggested user actions
Wireless Module not
supported
The system has detected a
wireless module installed
in the system that is not
supported and has been
disabled.
WLAN Module ID (702)
WWAN Module ID (703)
Bluetooth Module ID (704)
GPS Module ID (705)
70x Remove non-supported component.
Front Audio Not
Connected
Front audio cable has been
detached or unseated from
the system motherboard.
100 Reseat the front audio cable on the system board.
Startup Test Hard Disk 1 SMART 301 Attempt to reseat the hard drive and repeat the test. The hard
drive may have failed.
Boot Device Manager Boot device not found 3F0 Reset BIOS. Then reseat the hard drive and repeat the test.
BIOS Recovery BIOS Recovery Occurred 500 This message indicates that BIOS recovery was completed
successfully. No further action is required.
BIOS Application BIOS Application Error 501 The BIOS installation may have become corrupted. Download the
latest version of the BIOS and install it.
If reinstalling the BIOS fails, contact support for further
assistance.
CMOS Recovery CMOS Recovery Occurred 502 This message indicates that CMOS recovery was completed
successfully. No further action is required.
Battery Check Primary Battery Replace 601 This message indicates that the primary battery has very low
capacity. See Checking the Status of the Battery”
http://h20566.www2.hp.com/hpsc/doc/public/display?
docLocale=en_US&docId=emr_na-c00821536 for details on
using the HP Support Assistant to verify the battery capacity and,
if necessary, order a replacement.
Wireless Modules Not installed or responding 701 Reseat the wireless LAN adapter module and antennas.
Because seating or reseating a wireless LAN adapter is unique to
each computer model, see the WLAN module removal section in
the removal and replacement chapter for further details.
Contact support if third-party wireless adapters are installed in
the computer.
Keyboard Error Keyboard has
malfunctioned.
800 Replace the keyboard.
CPU Fan Not Detected CPU fan is not connected or
may have malfunctioned.
900 Check the fan connection. If properly connected, replace the fan.
Chassis Fan Not
Detected
Chassis Fan Not
Detected (Rear)
Chassis fan is not
connected or may have
malfunctioned.
901 Check the fan connection. If properly connected, replace the fan.
General troubleshooting steps 87