Diagnostic tools 91
For additional information, see the following documents:
iLO 4 User Guide — See the Hewlett Packard Enterprise website
(http://www.hpe.com/info/ilo/docs).
ProLiant Gen9 Troubleshooting Guide, Volume I: Troubleshooting — See "Troubleshooting
Resources (on page 85)."
HPE Insight Diagnostics
The Insight Diagnostics is a proactive server management tool, available in both offline and online
versions, that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify
server installations, troubleshoot problems, and perform repair validation.
The Insight Diagnostics Offline Edition performs various in-depth system and component testing while the
OS is not running. To run this utility, boot the server using Intelligent Provisioning.
The Insight Diagnostics Online Edition is a web-based application that captures system configuration and
other related data needed for effective server management. Available in Microsoft Windows and Linux
versions, the utility helps to ensure proper system operation.
For more information or to download the utility, see the Hewlett Packard Enterprise website
(http://www.hpe.com/info/InsightDiagnostics). The Insight Diagnostics Online Edition is also available
in the SPP.
HPE Insight Diagnostics survey functionality
HPE Insight Diagnostics (on page 91) provides survey functionality that gathers critical hardware and
software information on ProLiant servers.
This functionality supports operating systems that are supported by the server. For operating systems
supported by the server, see the Hewlett Packard Enterprise website
(http://www.hpe.com/info/supportos).
If a significant change occurs between data-gathering intervals, the survey function marks the previous
information and overwrites the survey data files to reflect the latest changes in the configuration.
Survey functionality is installed with every Intelligent Provisioning-assisted Insight Diagnostics
installation, or it can be installed through the SPP.
USB support
Hewlett Packard Enterprise servers support both USB 2.0 ports and USB 3.0 ports. Both types of ports
support installing all types of USB devices (USB 1.0, USB 2.0, and USB 3.0), but may run at lower speeds
in specific situations:
USB 3.0 capable devices operate at USB 2.0 speeds when installed in a USB 2.0 port.
When the server is configured for UEFI Boot Mode, Hewlett Packard Enterprise provides legacy
USB support in the pre-boot environment prior to the operating system loading for USB 1.0, USB 2.0,
and USB 3.0 speeds.
When the server is configured for Legacy BIOS Boot Mode, Hewlett Packard Enterprise provides
legacy USB support in the pre-boot environment prior to the operating system loading for USB 1.0
and USB 2.0 speeds. While USB 3.0 ports can be used with all devices in Legacy BIOS Boot Mode,
they are not available at USB 3.0 speeds in the pre-boot environment. Standard USB support (USB
support from within the operating system) is provided by the OS through the appropriate USB device
drivers. Support for USB 3.0 varies by operating system.
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