HPRT TP809 User Manual

TP809 User Manual
21
6 TROUBLESHOOTING
Your printer is very reliable, but occasionally problems may occur. This chapter provides information
on some common problems you may encounter and how to solve them. If you encounter problems
that you can not resolve, contact your dealer for assistance.
6.1 Printer Not Working
6.2 LED Indicator and Beeper
6.3 Troubles Occur During Printing
Problem Description
Probable Reason
Solution
LED light is off, printer is not
working
Printer has no power
Connect printer to power supply
Printer is turned off
Turn on the printer
Circuit board is broken
Contact with the dealer
Problem Description
Probable Reason
Solution
Paper LED is always on
Paper near end
The roll paper is near end, the
printer can work normally
Error LED is always on and beeper
alarms
Printer cover is open
Close the printer cover
Paper LED and Error LED are always
on and beeper alarms
Paper end
Reload the roll paper
Error LED blinks and beeper alarms
Thermal print head
overheated
Turn the printer off and resume
when it cools
Over-voltage
Print with specified voltage
Low-voltage
Print with specified voltage
Problem Description
Probable Reason
Solution
Coloured stripe in the
paper
Paper near end
Reload the roll paper
Blurred printing or spot
Incorrect roll paper installation
Check if the roll paper is loaded
Unqualified roll paper
Use recommended thermal paper roll
Dirty thermal head or print roller
Clean the thermal head or print roller
Low print density
Increase the print density level
Paper is not feeding
normally
Paper jam
Open the printer cover, check the
paper path and remove jammed
paper
Vertical print words are
missing
Dirty thermal head or print roller
Clean the thermal head or print roller
Thermal head damaged
Contact your dealer for assistance

HPRT TP809 Specifications

General

Brand	HPRT
Model	TP809
Category	Printer
Language	English