Huawei TE80 - How to Obtain Help

HUAWEI TE80 Videoconferencing Endpoint
Administrator Guide
1 Overview
Issue 02 (2014-03-30)
Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
9
1.4 How to Obtain Help
When you encounter an endpoint issue, use the help contact technical support personnel.
Obtaining Technical Support
The Huawei support website is an efficient and real-time communication platform where you
can obtain technical documents, submit technical questions, service requests, and
troubleshooting questions, and provide feedback on Huawei products. To seek technical help
over the Internet, please visit http://enterprise.huawei.com.
Provide the following information to help Huawei engineers answer your questions:

Endpoint serial number (To view this number, choose Advanced > Diagnostics >
System Information > Version.)

Software version (To view this information, choose Advanced > Diagnostics > System
Information > Version.)

Network information (To view this information, choose Advanced > Diagnostics >
Status > Line Status.)

Diagnostic and troubleshooting measures you have taken