Troubleshooting Flowchart
Figure 2-11 Troubleshooting flowchart used when a busy record exists in the UDP jitter test
A busy record exists in
the UDP jitter test result
Is the VPN instance
configured?
Is the fault
rectified?
Yes
No
Yes
No
Can devices in a VPN
ping each other?
No
Yes
End
Is the fault
rectified?
Rectify the ping fault
Configure the VPN
instance
Seek technical support
Yes
No
Troubleshooting Procedure
NOTE
Saving the results of each troubleshooting step is recommended. If your troubleshooting fails to correct
the fault, you will have a record of your actions to provide Huawei technical support personnel.
Procedure
Step 1 Run the display nqa-agent admin-name test-name [ verbose ] command on the NQA client or
the display this command in the NQA test instance view to check whether the VPN instance is
configured.
l If the VPN instance is configured, go to Step 2.
l If the VPN instance is not configured, go to Step 3.
Step 2 Run the ping -vpn-instance vpn-instance-name command on the NQA client to check whether
the destination address is reachable.
l If the destination address is reachable, go to Step 3.
l If the destination address is unreachable, see the section The Ping Operation Fails.
Step 3 If the fault persists, collect the following information and contact Huawei technical support
personnel:
l Results of the preceding troubleshooting procedures
l Configuration files, log files, and alarm files of the devices
----End
Huawei AR2200-S Series Enterprise Routers
Troubleshooting 2 System
Issue 01 (2012-01-06) Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
36
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