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Huawei V200R001C01 User Manual

Huawei V200R001C01
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Huawei AR2200-S Series Enterprise Routers
V200R001C01
Troubleshooting
Issue 01
Date 2012-01-06
HUAWEI TECHNOLOGIES CO., LTD.

Table of Contents

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Huawei V200R001C01 Specifications

General IconGeneral
BrandHuawei
ModelV200R001C01
CategoryNetwork Router
LanguageEnglish

Summary

About This Document

Intended Audience

Identifies the target audience for the document, including engineers.

Symbol Conventions

Defines symbols used in the document for warnings and notes.

Command Conventions

Change History

Changes in Issue 01 (2010-01-06)

Details changes made in the initial commercial release.

1 Hardware

1.1 Board Registration Troubleshooting

Troubleshoot issues related to board registration failures.

1.1.1 A Board Fails to Be Registered

Troubleshoot scenarios where a board fails to be registered.

2 System

2.1 CPU Troubleshooting

Troubleshoot scenarios involving high CPU usage and its impact on services.

2.2 Telnet Troubleshooting

Troubleshoot user login failures through Telnet.

2.3 SSH Troubleshooting

Troubleshoot user login failures through SSH.

2.4 Mirroring Troubleshooting

Troubleshoot issues where monitoring devices do not receive mirrored packets.

2.5 SNMP Troubleshooting

Troubleshoot SNMP connection and trap reception failures.

2.6 NQA Troubleshooting

Troubleshoot Network Quality Assessment (NQA) test failures.

2.7 NTP Troubleshooting

Troubleshoot issues with Network Time Protocol (NTP) clock synchronization.

2.8 CWMP Troubleshooting

Troubleshoot issues with CWMP management of the AR2200-S.

3 Physical Connection and Interfaces

3.1 Eth-Trunk Interface Troubleshooting

Troubleshoot issues related to Eth-Trunk interface configuration and operation.

3.1.1 Eth-Trunk Interface Cannot Forward Traffic

Troubleshoot scenarios where an Eth-Trunk interface fails to forward traffic.

4 LAN

4.1 VLAN Troubleshooting

Troubleshoot communication failures between users in a VLAN.

4.2 MAC Address Table Troubleshooting

Troubleshoot issues with MAC address entries and learning.

4.3 MSTP Troubleshooting

Troubleshoot MSTP topology changes leading to service interruption.

4.4 Transparent Bridging Troubleshooting

Troubleshoot Layer 2 traffic forwarding failures in bridge groups.

5 WAN

5.1 E1/T1 Troubleshooting

Troubleshoot E1/T1 interfaces failing to send or receive data.

5.2 FR Troubleshooting

Troubleshoot Frame Relay (FR) interface ping failures when link status is Up.

5.3 MFR Troubleshooting

Troubleshoot Multiframe Relay (MFR) interface ping failures when link status is Up.

5.4 DCC Troubleshooting

Troubleshoot Dial Control Channel (DCC) call initiation failures.

5.5 ISDN Troubleshooting

Troubleshoot ISDN link establishment failures.

5.6 PPPoE Troubleshooting

Troubleshoot PPPoE dialup failures.

5.7 PPP Troubleshooting

Troubleshoot PPP interface protocol status being Down.

5.8 xDSL Troubleshooting

Troubleshoot common xDSL faults.

5.9 3G Troubleshooting

Troubleshoot 3G call failures after correct dialing parameters are set.

6 Voice

6.1 Voice Service Troubleshooting

Troubleshoot voice service issues.

6.1.1 No Feed Is Detected on a Telephone

Troubleshoot lack of audio feed on a telephone.

6.1.2 No Dial Tone Is Heard After Offhook

Troubleshoot absence of dial tone after going offhook.

6.1.3 Call Quality Is Low

Troubleshoot issues causing poor call quality.

6.1.4 Busy Tone Is Heard After Offhook

Troubleshoot busy tone issues after offhook.

6.1.5 A Call Fails to Be Connected

Troubleshoot scenarios where a call fails to connect.

6.1.6 Calling Number Is Not Displayed on the Called Party's Telephone

Troubleshoot issues with calling number display on the called party's phone.

6.1.7 Fax Service Fails

Troubleshoot fax service failures.

6.1.8 A SIP AG Cannot Work Properly

Troubleshoot SIP Application Gateway (SIP AG) malfunctions.

7 IP Forwarding and Routing

7.1 A Ping Operation Fails

Troubleshoot scenarios where ping operations fail.

7.2 DHCP Troubleshooting

Troubleshoot Dynamic Host Configuration Protocol (DHCP) faults.

7.3 RIP Troubleshooting

Troubleshoot Routing Information Protocol (RIP) issues.

7.4 OSPF Troubleshooting

Troubleshoot Open Shortest Path First (OSPF) issues.

8 Multicast

8.1 Layer 3 Multicast Troubleshooting

Troubleshoot Layer 3 multicast traffic interruptions.

8.1.1 Multicast Traffic Is Interrupted

Troubleshoot scenarios where multicast traffic is interrupted.

8.1.2 The PIM Neighbor Relationship Remains Down

Troubleshoot Protocol Independent Multicast (PIM) neighbor relationship issues.

8.1.3 The RPT on a PIM-SM Network Fails to Forward Data

Troubleshoot Rendezvous Point Tree (RPT) forwarding failures in PIM-SM.

8.1.4 The SPT on a PIM-SM Network Fails to Forward Data

Troubleshoot Shared Tree (SPT) forwarding failures in PIM-SM.

8.1.5 MSDP Peers Cannot Generate Correct (S, G) Entries

Troubleshoot Multicast Source Discovery Protocol (MSDP) peer issues.

8.1.6 The Multicast Device Cannot Generate IGMP Entries or MLD Entries

Troubleshoot IGMP/MLD entry generation failures on multicast devices.

9 QoS

9.1 Traffic Policy Troubleshooting

Troubleshoot traffic policy faults.

9.1.1 Traffic Policy Fails to Take Effect

Troubleshoot traffic policies that fail to take effect.

9.2 Priority Mapping Troubleshooting

Troubleshoot priority mapping issues.

9.2.1 Packets Enter Incorrect Queues

Troubleshoot scenarios where packets enter incorrect queues.

9.2.2 Priority Mapping Results Are Incorrect

Troubleshoot incorrect priority mapping results.

9.3 Traffic Policing Troubleshooting

Troubleshoot traffic policing faults.

9.3.1 Traffic Policing Based on Traffic Classifiers Fails to Take Effect

Troubleshoot traffic policing based on classifiers failing to take effect.

9.3.2 Interface-based Traffic Policing Results Are Incorrect

Troubleshoot incorrect interface-based traffic policing results.

9.4 Traffic Shaping Troubleshooting

Troubleshoot traffic shaping faults.

9.4.1 Queue-based Traffic Shaping Results Are Incorrect

Troubleshoot incorrect queue-based traffic shaping results.

9.5 Congestion Avoidance Troubleshooting

Troubleshoot congestion avoidance faults.

9.5.1 Congestion Avoidance Fails to Take Effect

Troubleshoot congestion avoidance failing to take effect.

9.6 Congestion Management Troubleshooting

Troubleshoot congestion management faults.

9.6.1 Congestion Management Fails to Take Effect

Troubleshoot congestion management failing to take effect.

10 Security

10.1 AAA Troubleshooting

Troubleshoot Authentication, Authorization, and Accounting (AAA) issues.

10.1.1 RADIUS Authentication Fails

Troubleshoot RADIUS authentication failures.

10.1.2 HWTACACS Authentication Fails

Troubleshoot HWTACACS authentication failures.

10.1.3 Troubleshooting Cases

Troubleshooting cases for AAA.

10.2 ARP Security Troubleshooting

Troubleshoot ARP security issues.

10.2.1 The ARP Entry of an Authorized User Is Maliciously Modified

Troubleshoot ARP entries being maliciously modified.

10.2.2 The Gateway Address Is Maliciously Changed

Troubleshoot gateway address spoofing.

10.2.3 User Traffic Is Interrupted by a Large Number of Bogus ARP Packets

Troubleshoot user traffic interruption due to bogus ARP packets.

10.2.4 IP Address Scanning Occurs

Troubleshoot IP address scanning attacks causing high CPU usage.

10.2.5 ARP Learning Fails

Troubleshoot ARP learning failures.

10.3 NAC Troubleshooting

Troubleshoot Network Access Control (NAC) issues.

10.3.1 802.1x Authentication of a User Fails

Troubleshoot 802.1x authentication failures.

10.3.2 MAC Address Authentication of a User Fails

Troubleshoot MAC address authentication failures.

10.3.3 MAC Address Bypass Authentication of a User Fails

Troubleshoot MAC address bypass authentication failures.

10.4 Firewall Troubleshooting

Troubleshoot firewall issues.

10.5 ACL Troubleshooting

Troubleshoot Access Control List (ACL) issues.

10.5.1 Packet Filtering Firewall Fails Because of Invalid ACL Configuration

Troubleshoot packet filtering firewall failures due to invalid ACL config.

10.6 NAT Troubleshooting

Troubleshoot Network Address Translation (NAT) issues.

10.6.1 Internal Users Fail to Access the Public Network

Troubleshoot internal users failing to access the public network.

10.6.2 External Hosts Fail to Access Internal Servers

Troubleshoot external hosts failing to access internal servers.

10.6.3 Internal Host with a Conflicting IP Address Fails to Access an External Server

Troubleshoot internal hosts failing access due to conflicting IP addresses.

11 Reliability

11.1 Interface Backup Troubleshooting

Troubleshoot interface backup mechanism failures.

11.1.1 Interface Backup Fails to Take Effect

Troubleshoot interface backup failing to activate.

11.1.2 Troubleshooting Cases

Troubleshooting cases for interface backup scenarios.

11.2 BFD Troubleshooting

Troubleshoot Bidirectional Forwarding Detection (BFD) session issues.

11.2.1 BFD Session Cannot Go Up

Troubleshoot BFD sessions failing to establish.

11.2.2 Interface Forwarding Is Interrupted After a BFD Session Detects a Fault and Goes Down

Troubleshoot interface forwarding interruption after BFD session failure.

11.2.3 Changed BFD Session Parameters Do Not Take Effect

Troubleshoot BFD session parameter changes not taking effect.

11.2.4 Dynamic BFD Session Fails to Be Created

Troubleshoot dynamic BFD sessions failing to be created.

11.3 VRRP Troubleshooting

Troubleshoot Virtual Router Redundancy Protocol (VRRP) issues.

11.3.1 Troubleshooting Cases

Troubleshooting cases for VRRP scenarios.

12 VPN

12.1 GRE Troubleshooting

Troubleshoot common GRE tunnel faults.

12.1.1 Failed to Ping the IP Address of the Remote Tunnel Interface

Troubleshoot ping failures to remote tunnel interfaces.

12.1.2 Troubleshooting Cases

Troubleshooting cases for GRE tunnels.

12.2 IPSec Troubleshooting

Troubleshoot IPSec tunnel issues.

12.2.1 SAs Fail to Be Established Manually

Troubleshoot IPSec Security Associations (SAs) failing manual establishment.

12.2.2 SAs Fail to Be Established by Using IKE Negotiation

Troubleshoot IPSec SAs failing IKE negotiation establishment.

12.2.3 IPSec Fails to Be Configured by Using an IPSec Policy Template

Troubleshoot IPSec configuration failures using policy templates.

12.2.4 NAT Traversal in IPSec Fails

Troubleshoot NAT traversal failures in IPSec tunnels.

12.2.5 GRE over IPSec Fails

Troubleshoot GRE over IPSec failures.

12.2.6 Troubleshooting Cases

Troubleshooting cases for IPSec issues.

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