hydrow.com | 2120 | Hydrow Wave User Guide | 01/2023
Get support
To contact Hydrow
Member Services,
you can do any of
the following:
Visit our
Help Center at
hydrow.com/support
Email us at
support@hydrow.com
For phone support,
please visit hydrow.com/
support to find your local
support number.
Tap the
Feedback icon
on the touchscreen.
Give feedback
1. Tap the Feedback icon to report an issue or provide feedback.
2. Fill out the feedback form.
3. Tap Send to send the info directly to the Hydrow Member
Services team.
SAVE THESE INSTRUCTIONS.
For patent information, see hydrow.com/patents.
Basic troubleshooting
See hydrow.com/support for our full suite of support and troubleshooting
articles.
Reboot your Hydrow Wave
1. Toggle your Hydrow Wave’s power switch to OFF.
2. Leave your Hydrow Wave powered o for at least 15 seconds.
3. Toggle the power switch back ON.
Touchscreen won’t turn on
1. Make sure both cables are firmly connected to the back of your Hydrow
Wave’s monitor.
2. Make sure your Hydrow Wave is plugged into a working outlet and
turned on.
Seat clicks or feels bumpy when sliding
1. See the Maintenance and Care section in this guide.
Connectivity or video playback issues
1. Toggle your Hydrow Wave’s power switch to OFF.
2. Power o any extenders, your router, and your modem. Leave all devices o
for 30 seconds, then power on all devices in reverse order.
3. Toggle your Hydrow Wave’s power switch to ON.
4. If problems persist, please see our full suite of network troubleshooting at
hydrow.com/support.
Audio won’t play
1. Audio only plays during a workout. Begin any workout to test if your audio is
working.
2. Confirm the volume is turned up using the physical buttons on the right side
of the monitor (G).
3. Check your Hydrow Wave’s Bluetooth menu on the Settings screen to see if
another device is connected and receiving audio.
Need Help?
Hydrow Home Use
Limited Warranty
Please refer to our full warranty details at:
hydrow.com/warranty
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