Why Hygiena SystemSURE Plus v2 Measuring Instruments display appears washed out or very dark?
If the display on your Hygiena Measuring Instruments appears washed out or very dark, the luminometer may be too hot or too cold. The LCD contrast might be incorrectly adjusted, the luminometer may be used in inappropriate lighting conditions, or the luminometer or display may be damaged or faulty.
What to do if Hygiena SystemSURE Plus v2 luminometer will not turn on when the button is pressed?
If your Hygiena Measuring Instruments luminometer won't turn on, check if the batteries are low, of the wrong type, or incorrectly inserted. It's also possible that the luminometer or keypad is damaged or faulty.
Why Hygiena SystemSURE Plus v2 Measuring Instruments luminometer turns off unexpectedly?
Your Hygiena Measuring Instruments luminometer may be turning off unexpectedly because the batteries are low or loose. Other potential causes include if the luminometer was dropped or subjected to shock/vibration, if the luminometer has not been used for 10 minutes (automatically entering standby mode), or if the luminometer is damaged or faulty.
What to do if Hygiena Measuring Instruments measurement result is always zero RLU or is much lower expected?
If the measurement result from your Hygiena Measuring Instruments is always zero RLU or much lower than expected, consider the following: ensure correct use of the testing device, make sure the luminometer is upright when taking a measurement, check if the testing device is out-of-date, turn the luminometer off and back on if used in an unstable thermal environment, ensure the protective pocket or testing device is fully inserted, check the protective pocket (it might be dirty, severely scratched, or damaged), or the luminometer may be damaged or faulty.
What to do if Hygiena Measuring Instruments luminometer will not turn off when the button is pressed?
If your Hygiena Measuring Instruments luminometer will not turn off, it might be busy performing a reading or calibration self-check operation. If this is not the case, try removing the batteries for 30 seconds and then reinserting them. It's also possible that the luminometer or keypad is damaged or faulty.
Why RS232 interface does not appear to be working on Hygiena SystemSURE Plus v2 Measuring Instruments?
If the RS232 interface on your Hygiena Measuring Instruments is not working, possible reasons include using the wrong interface cable, incorrect cable insertion into the luminometer, connecting the cable to the wrong PC port, using incorrect PC software, incorrect PC software installation or wrong options selected, damaged or broken cable or connectors, a faulty PC serial port or system software, or a damaged or faulty luminometer.
What to do if Hygiena SystemSURE Plus v2 display segments missing or garbage displayed?
If the display on your Hygiena Measuring Instruments is missing segments or displaying garbage, check if the display window is dirty, scratched, or dented. It is also possible that the display or luminometer is damaged or faulty.
Why Hygiena SystemSURE Plus v2 luminometer lid will not close properly or springs open during use?
If the lid on your Hygiena Measuring Instruments luminometer does not close properly or springs open, make sure the protective pocket is correctly and fully inserted. Check if the RS232 connector cover is interfering with the lid. Verify that the testing device is correctly and fully inserted. The lid or luminometer casework may also be damaged.
What to do if Hygiena SystemSURE Plus v2 beeps when turned on, but nothing is displayed?
If your Hygiena Measuring Instruments beeps when turned on but the display is blank, the batteries may be low, or the luminometer or display may be damaged or faulty.
What does E5 mean on Hygiena SystemSURE Plus v2?
Error E5 on your Hygiena Measuring Instruments indicates that program thresholds, test plan data, or the User ID are not defined.
Explains the chemical reaction and light detection process in the luminometer.
Details the procedure for inserting and replacing the unit's batteries.
Configures test locations and pass/fail thresholds for measurements.
Provides guidance on setting pass/fail criteria for ATP measurements.
Step-by-step guide on how to perform a sample measurement using the luminometer.
Instructions for retesting a failed sample measurement.
Offers general advice and checks for resolving luminometer issues.
General| Measurement | Relative Light Units (RLU) |
|---|---|
| Detection Range | 0 to 9999 RLU |
| Display | LCD |
| Connectivity | USB |
| Battery Type | Rechargeable Lithium-ion |
| Operating Temperature | 5°C to 40°C (41°F to 104°F) |
| Instrument Type | ATP Monitoring System |
| Technology | Bioluminescence |
| Weight | 0.23 kg (0.5 lb) |
| Compatible Tests | Hygiena ATP test devices |
| Dimensions | 7.5 x 3.5 x 1.5 inches |
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