Equipment Information
940114-020 Hypercom Point-of-Sale 1-25
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If the card reader does not accept credit or debit cards, use the following procedures for testing
and diagnostics.
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Step-by-Step
If the terminal displays
Unsupported Card
, complete the following steps:
1. Verify the Merchant should be accepting the card.
2. Verify that the issuers are set up correctly in Term-Master. If not then correct the issuer and
re-initialize the terminal.
3. Verify that the Card Range is set up correctly in Term-Master. If not, correct the card range
table and re-initialize the terminal.
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Step-by-Step
To test track two:
Step Action Terminal display
1 Press the key sequence: Function, 8, 9, Enter. 5($'&$5'12:
2 Swipe the card. If the terminal does not display
the correct card information, send the terminal to
Hypercom, via an RMA, for additional testing and,
if necessary, repairs.
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