HelpWare support and services
2-1
Chapter 2. HelpWare support and services
What do I do first?
What is IBM HelpWare?
IBM HelpWare is a comprehensive set of technical support and service options.
From 30-day "Up and Running" support to help with popular programs, IBM
HelpWare has a variety of services and solutions for you. These options are
available from IBM whenever you need help for as long as you own your IBM
Personal Computer. Even when your software support expires, HelpWare will still be
there to support you with services available for purchase.
Read on to find out when and what methods of support are available at no
additional charge and when charges will apply.
Need quick help?
There are two ways to get help quickly from IBM:
Internet
Refer to the section titled “How do I get help electronically?” on
page 2-4 for the Internet address for your country or region.
Telephone
Refer to the section entitled “How and when do I contact the
IBM PC HelpCenter?” on page 2-5 for information about the
telephone services of HelpWare.
Note:
The following support and service information
applies only to machine types 2196 and 2197. For
other machine types, refer to the support and
services information that was provided with the
computer.
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