The IBM Warranty: IBM warrants that each Machine 1) is free from defects in materials and
workmanship and 2) conforms to IBM's Official Published Specifications. IBM calculates the expiration of
the warranty period from the Machine's Date of Installation. The date on your receipt is the Date of
Installation, unless IBM or your reseller informs you otherwise.
During the warranty period, IBM or your reseller will provide warranty service under the type of service
designated for the Machine and will manage and install engineering changes that apply to the Machine.
IBM or your reseller will specify the type of service.
For a feature, conversion, or upgrade, IBM or your reseller may require that the Machine on which it is
installed be 1) the designated, serial-numbered Machine and 2) at an engineering-change level compatible
with the feature, conversion, or upgrade. Some of these transactions (called “Net-Priced” transactions)
may include additional parts and associated replacement parts that are provided on an exchange basis.
All removed parts become the property of IBM and must be returned to IBM.
Replacement parts assume the remaining warranty of the parts they replace.
If a Machine does not function as warranted during the warranty period, IBM or your reseller will repair or
replace it (with a Machine that is at least functionally equivalent) without charge. If IBM or your reseller is
unable to do so, you may return it to your place of purchase and your money will be refunded.
If you transfer a Machine to another user, warranty service is available to that user for the remainder of
the warranty period. You should give your proof of purchase and this Statement to that user.
Warranty Service: To obtain warranty service for the Machine, you should contact your reseller or
call IBM. In the United States, call IBM at 1-800-IBM-SERV (426-7378). In Canada, call IBM at
1-800-465-6666. You may be required to present proof of purchase.
Depending on the Machine, the service may be 1) a “Repair” service at your location (called “On-site”) or
at one of IBM's or a reseller's service locations (called “Carry-in”) or 2) an “Exchange” service, either
On-site or Carry-in.
When a type of service involves the exchange of a Machine or part, the item IBM or your reseller replaces
becomes its property and the replacement becomes yours. The replacement may not be new, but will be
in good working order and at least functionally equivalent to the item replaced.
It is your responsibility to:
1. obtain authorization from the owner (for example, your lessor) to have IBM or your reseller service a
Machine that you do not own;
2. where applicable, before service is provided —
a. follow the problem determination, problem analysis, and service request procedures that IBM or
your reseller provide,
b. secure all programs, data, and funds contained in a Machine,
c. inform IBM or your reseller of changes in a Machine's location, and
d. for a Machine with exchange service, remove all features, parts, options, alterations, and
attachments not under warranty service. Also, the Machine must be free of any legal obligations
or restrictions that prevent its exchange; and
3. be responsible for loss of, or damage to, a Machine in transit when you are responsible for the
transportation charges.
Notices vii
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