When calling from the US or Canada, choose the storage option. The agent decides
where to route your call, to either storage software or storage hardware, depending
on the nature of your problem.
If you call from somewhere other than the US or Canada, you must choose the
software orhardware option when calling for assistance. Choose the software
option if you are uncertain if the problem involves the Storwize V5000 software or
hardware. Choose the hardware option only if you are certain the problem solely
involves the Storwize V5000 hardware.When calling IBM for service regarding the
product, follow these guidelines for the software and hardware options:
Software option
Identify the Storwize V5000 product as your product and supply your
customer number as proof of purchase. The customer number is a 7-digit
number (0000000 - 9999999) assigned by IBM when the product is
purchased. Your customer number should be on the customer information
worksheet or on the invoice from your storage purchase. If asked for an
operating system, use Storage.
Hardware option
Provide the serial number and appropriate 4-digit machine type. For
Storwize V5000, the machine type is 2077 or 2078.
In the US and Canada, hardware service and support can be extended to 24x7 on
the same day. The base warranty is 9x5 on the next business day.
Getting help online
You can find information about products, solutions, partners, and support on the
IBM website.
To find up-to-date information about products, services, and partners, visit the IBM
website at www.ibm.com/support.
Before you call
Make sure that you have taken steps to try to solve the problem yourself before
you call.
Some suggestions for resolving the problem before calling IBM Support include:
v Check all cables to make sure that they are connected.
v Check all power switches to make sure that the system and optional devices are
turned on.
v Use the troubleshooting information in your system documentation. The
troubleshooting section of the knowledge center contains procedures to help you
diagnose problems.
v Go to the IBM Support website at www.ibm.com/support to check for technical
information, hints, tips, and new device drivers or to submit a request for
information.
Using the documentation
Information about your IBM storage system is available in the documentation that
comes with the product.
xxii Storwize V5000: Quick Installation Guide
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