IBM System x3550 Type 7978 - Page 92

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, Type 7978 and 1913 server,” on page 89 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
215-xxx-000 Failed CD or DVD test.
1. Run the test again with a different CD or DVD.
2. Reseat the following components:
a. CD-RW/DVD drive
b. CD-RW/DVD drive cable
c. (Trained service technician only) operator
information panel assembly
3.
Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. CD-RW/DVD drive cable
b. CD-RW/DVD drive
217-198-xxx Could not establish drive parameters.
1. Reseat the hard disk drive cables.
2. Reseat the hard disk drive.
3. Replace the following components in the order
shown, restarting the server each time:
a. Hard disk drive
b. Hard disk drive cable
c. (Hot-swap models) RAID controller
d. Hard disk drive backplane or backplate
217-xxx-000 Failed fixed disk test.
1. Reseat the hard disk drive 1 cables.
2. Reseat hard disk drive 1.
3. Replace hard disk drive 1.
217-xxx-001 Failed fixed disk test.
1. Reseat the hard disk drive 2 cables.
2. Reseat hard disk drive 2.
3. Replace hard disk drive 2.
217-xxx-002 Failed fixed disk test.
1. Reseat the hard disk drive 3 cables.
2. Reseat hard disk drive 3.
3. Replace hard disk drive 3.
217-xxx-003 Failed fixed disk test.
1. Reseat the hard disk drive 4 cables.
2. Reseat hard disk drive 4.
3. Replace hard disk drive 4.
301-xxx-000 Failed keyboard test.
1. Reseat the keyboard cable.
2. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. Keyboard
b. (Trained service technician only) System
board
74 IBM System x3550 Type 7978 and 1913: Problem Determination and Service Guide