5. Failure symptoms, error codes appearing on the
display, and beep symptoms.
6. Procedure index and page number in which
failing FRU was detected.
7. Failing FRU name and part number.
8. Machine type, model number, and serial number.
9. Customer's name and address.
Before checking problems with the computer, refer to the
following to determine whether the damage applies the
warranty:
Note for Warranty: During the warranty period, the
customer may be responsible for repair costs if the
computer damage was caused by misuse,
accident, modification, unsuitable physical or
operating environment, or improper maintenance by
the customer. The following list provides some
common items that are not covered under warranty
and some symptoms that may indicate the system
was subjected to stress beyond normal use:
The following is not covered under warranty:
 Scratched (cosmetic) parts.
 Cracked or broken plastic parts, broken latches,
broken pins, or broken connectors caused by
excessive force.
 Damage caused by liquid spilled into the system.
 Damage caused by improperly inserting a PC
Card or installation of an incompatible card.
 Damage caused by a foreign material in the
UltraBay II or the device space bay.
 Diskette drive damage caused by pressing the
diskette drive cover or inserting a diskette with
multiple labels.
 Damaged or bent diskette eject button.
 CD-ROM drive damage caused by excessive
force, shock, or by being dropped.
 Fuses blown by attaching a nonsupported
device.
 Forgotten a computer or a hard disk password
(making computer or hard disk unusable).
If the following symptoms are present, they may
indicate damage caused by nonwarranted
activities:
 Missing parts may be a symptom of unauthorized
service or a modification.
 HDD spindles can become noisy if subjected to
excessive force or by being dropped.
 I9990303 errors can be caused by exposure to
strong magnetic fields.
SelectaDock III (3547-003) 623
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