Getting Service
This service includes technical support for:
Installing and configuring client workstations and servers
Identifying system problems and correcting problems on the client or the
server
Using IBM and non-IBM network operating systems
Interpreting documentation
You can purchase this service for a single incident or for multiple incidents.
For more information about purchasing Network and Server Support, see
“Ordering Support Line Services.”
PC Software Assistance Support Line
This service is an individual year-long subscription for assistance with
desktop application programs installed in IBM and IBM-compatible
computers. In Canada, this service is called PC Professional. Product
experts will provide telephone assistance, 24 hours a day, seven days a
week, for application programs on the Supported Products list.
For more information about purchasing this service, see “Ordering Support
Line Services.”
Ordering Support Line Services
Enhanced PC Support Line, Network and Server Support Line, and PC
Software Assistance Support Line services are available for products on the
Supported Products list. To receive a Supported Products list:
In the U.S.,
– Call 1-800-772-2227.
– Select the automated fax system option.
– Select the service for which you would like a Supported Products list:
- For Enhanced PC Support Line, select document 11682.
- For Network and Server Support Line, select document 11683.
- For PC Software Assistance Support Line, select document
11684.
In Canada, contact IBM Direct at 1-800-465-7999, or:
– Call 1-800-465-3299.
– Select the HelpWare catalog.
In all other countries, contact your IBM reseller or IBM marketing
representative.
For more information or to purchase these services:
In the U.S., call 1-800-772-2227.
Chapter 8. Solving Computer Problems 263
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