12
Maintenance and Troubleshooting
Upgrading the Software
IDEXX will provide you, at no charge, updated analyzer software on a periodic basis. Be sure to
read the software notes sent with each new release.
The instructions for upgrading your software will vary depending on if the analyzer is connected to
an IDEXX VetLab* Station with SmartService* Solutions.
• If your analyzer is connected to an IDEXX VetLab Station with SmartService Solutions, you will
receive software upgrades electronically via the IDEXX VetLab Station Message Center. Be
sure to follow the detailed upgrade instructions provided with the upgrade message.
• If your analyzer is NOT connected to an IDEXX VetLab Station or is connected to an IDEXX
VetLab Station WITHOUT SmartService Solutions, IDEXX will mail you the updated software
for the analyzer. For detailed upgrading instructions, see the insert included with the upgrade
USB drive.
Cleaning the Internal Components (To Be Performed Weekly or As Needed)
IMPORTANT:
• DO NOT immerse or submerge the analyzer when cleaning.
• Always disconnect the power cable before cleaning the analyzer.
• Do not use any of the following near the analyzer: organic solvents, ammonia-based
cleaners, ink markers, sprays containing volatile liquids, insecticides, disinfectant, polish, or
room freshener. Care should be taken not to spill any samples, chemicals, cleaning agents,
water, or other fluids on/in the analyzer.
• When cleaning the outside of the analyzer, do not wipe the vents underneath the power
button or the USB/power/Ethernet ports.
1. Power off the analyzer and disconnect the
power and/or Ethernet cord.
2. On the bottom of the powered-off analyzer,
use a flat-tip screw driver or coin to turn
the 2 silver fasteners counterclockwise a
quarter turn.
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