iDiPOS WP85 - System Troubleshooting Guide

4.4 Troubleshooting
Probable
Solution
1. There is no power in the system. Power LED does
1.
Make sure power cable is securely plugged in.
not shine; the fan of the power supply does not work
2.
Replace cable.
2. Indicator light on keyboard does not shine.
3.
Contact technical support.
System is inoperative. Keyboard lights are on, power
Using even pressure on both ends of the DIMM,
indicator lights are lit, and hard drives are running.
press down firmly until the module snaps into place.
1.
Check cable
running from disk to disk controller
board. Make sure both ends are securely plugged in;
System does not boot from a hard disk drive, but can
check the drive type in the standard CMOS setup.
be booted from optical drive.
2.
Backing up the hard drive is extremely important.
All hard disks are capable of breaking down at any
time.
System only boots from an optical drive. Hard disks
1.
Back up data and applications files.
can be read, applications can be used, but system
2.
Reformat the hard drive. Re-install applications
fails to boot from a hard disk.
and data using backup disks.
Screen message shows “Invalid Configuration” or
Review system’s equipment. Make sure correct
“CMOS Failure.”
information is in setup.
1.
Set master/slave jumpers
correctly.
System cannot boot after user installs a second hard
2.
Run SETUP program and select correct drive types.
drive.
Call the drive manufacturers for compatibility with
other drives.
CPU Overheated
If the system shutdown automatically after power on system for seconds, that means the
CPU protection function has been activated.
When the CPU is over heated, the motherboard will shutdown automatically to avoid
a damage of the CPU, and the system may not power on again.
In this case, please double check:
1. The CPU cooler surface is placed evenly with the CPU surface.
2. CPU fan is rotated normally.
3. CPU fan speed is fulfilling with the CPU speed.
After confirmed, please follow steps below to relief the CPU protection function.
1. Remove the power cord from power supply for seconds.
2. Wait for seconds.
3. Plug in the power cord and boot up the system.
Or you can:
1. Clear the CMOS data. (See “Close CMOS Header: JCMOS1” section)
2. Wait for seconds.
3. Power on the system again.
»»» Release Date: 2015/03/13
48 | Chapter 4: Useful help