iGenix IG9909 - Troubleshooting Common Issues

18
TROUBLE SHOOTING GUIDE
If you experience difculties with the appliance, please check the suggestions below before
contacting customer services:
Problem Solution
The unit will not switch on
• Check Trip Switch / Fuse
• Wait for 3 minutes and start again, protective device
may be preventing unit from working
• Check if the plug is connected to mains socket
correctly
• Check batteries in the remote control
Runs for a short while then switches
off
• If the set temperature is close to room temperature,
the unit will automatically switch off, you can lower
the set temperature to restart • Check if there are
bends or obstacles in the air exhaust hose, if so
remove obstacle
• Check if Timer function has been activated
Runs without cooling in Air
Conditioning mode
• Ensure the air exhaust hose is vented correctly out of
a window or through a wall duct
• Close any open doors or windows
• Remove any other appliance creating heat in the same
room
• Check if the air lter is dirty – if so, clean
• Check if air outlets or inlets are blocked
• The set temperature is too high
• Check the room is the correct size for the
recommended specication of the unit (see
specication table above)
During operation, the unit is creating
an unpleasant smell in the room
• Clean the air lter as described above
Water is leaking from unit
• Drain the water tank – refer to Water Drainage
section
• Ensure rubber caps are securely tted to drainage
points
• Ensure unit is located on a at and even surface