the local legislation.
Scope
For appliances which are purchased in one EU country and taken to another EU country, the services will be provided in the framework of the guarantee conditions normal in the new
country. An obligation to carry out services in the framework of the guarantee exists only if the appliance complies and is installed in accordance with:
the technical specifications of the country in which the guarantee claim is made;
the assembly instructions and safety information in the user manual.
the dedicated AFTER SALES for IKEA appliances
Please don’t hesitate to contact IKEA appointed authorized Service Centre:
to make a service request under this guarantee
to ask for clarification about functions of IKEA appliances
to ensure that we provide you with the best assistance, please read carefully the Assembly Instructions and/or the User Manual before contacting us.
How to reach us if you need our service
On the final page of this user manual you will find a full list of authorised service centres selected by IKEA, together with the relevant national telephone numbers.
To provide you with faster service, please use the specific phone numbers listed in this user manual. When calling us, make sure that you have the details of the relevant appliance to
hand. These are: ● Appliance number (E-No = 1)
Production number (FD = 2)
IKEA article number (8-digit code underneath the appliance number [ENo.]).
IKEA manufacturing date is located on the label on the side of the inner door.
This information can be found on the “rating plate” → Page 17 on the appliance door.
SAVE THE SALES RECEIPT!
Note: It is your proof of purchase and required for the guarantee to apply. The sales receipt also shows the IKEA designation and article number (8-digit code) for each of the
appliances you have purchased.
Do you need extra help?
For any further questions not related to after-sales for your appliance, please contact the hotline of your nearest IKEA store. Before contacting us, please read the appliance
documentation carefully.
After-sales service
You can find an overview of telephone numbers for the after-sales service here.
Country Phone number Call Fee Opening time
Australia 1300008610 Local tariff
Monday – Friday 8.00 –
24.00
België / Belgique /
Belgien
024757120 Lokaal tarief / Prix d’un appel local / Ortstarif
Maandag – Vrijdag / Lundi
– Vendredi / Montag –
Freitag 8.00 – 17.00
България 070020818 в зависимост от тарифния план на клиента
Понеделник – Събота
8.00 – 20.00 часа
Česká republika +420251095027 Závisí na tarifu lokálního operátora Po – Čt 8.30 – 18.00 Pá 8.30 – 17.00
Danmark 70150909 Lokal takst
Mandag – fredag 9.00 –
20.00
Lørdag (Åbent udvalgte søndage, se IKEA.dk)
9.00 18.00
Deutschland 08912475328 Ortstarif
7 Tage die Woche 7.00 –
22.00