Returns
Should your Loader or any of its components require service or replacement, contact the factory for
a Return Material Authorization (RMA) number prior to returning items. A return should only be exe-
cuted after exhausting all possible remedies outlined in the Troubleshooting section, or attempts to
remedy as instructed by customer service technical staff.
Prior to contacting IMS have the unit’s model number and serial number (located on the Loader’s
mounting flange) and any other information relating to the specific order available when calling. For
proper receiving and tracking, please ensure that all accompanying paperwork references your
assigned RMA number.
Thank you for choosing IMS Company for your material handling needs, if you should have any
further questions as to the operation of this unit or any other IMS product please contact Customer
Service at (440) 543-1615 or (800) 537-5375, Monday thru Friday between the hours of 8:00 AM
and 6:00 PM Eastern Time.
© Copyright 2007 IMS Company. All rights reserved. An ISO 9001:2000 Registered Quality Company
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