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Frequently Asked Questions
Q: I find the chair is too intense to be comfortable. What can I do?
Q: I’m not a foot massage person, what should I do?
Q: My chair is not performing as expected. What should I do?
Q: I can never seem to get in my Infinity Massage chair, someone is
always in it.
A: Your body needs to become acclimated to therapeutic massage. To be effective, the
massage techniques must compress the tissue in your body. We recommend the following
steps to help get started. Then over time as your body acclimates you can increase the
intensity by reducing the layers between you and the chair.
1. Use the neck pillow and pillow pad to reduce upper body intensity.
2. Press MENU button on remote control. Select Air Massage from Menu display, use the
up or down button to navigate to Air Intensity, press right button, then use the up or
down button to navigate to level 1. Press OK to select.
- If a specific airbag is too intense, turn off full body and turn on only the airbags
you want.
3. Adjust the recline on the remote. More upright will be less intense. Zero Gravity will be
more intense.
A: Turn off foot rollers, Press MENU button on remote control. Select Manual Program from
Menu display, then use the up or down to navigate to Foot Rollers, press right button, then
use the up or down button to select Off. Press OK button to confirm. Alternatively, press
the foot roller button on the remote control. You may also want to turn off the Legs or Feet
airbags or reduce the air intensity to level 1.
A: Your Infinity massage chair is an amazing combination of programming and robotics.
On occasion the chair just may need to be rebooted. To do this power down the chair and
unplug from the wall for 5 minutes then plug back in and power back up to see if it self-
healed. If you are still having an issue, give Infinity a call at 603-910-5000.
A: We know. It happens. Tell your friends to get their own Infinity Chair.
For more information and access to further questions, and resources, visit our website at
www.infinitymassagechairs.com
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