Ingenico – 28-32 boulevard de Grenelle
75015 PARIS
Tél. 33(0)1 58 01 80 00
Ingenico – 28-32 boulevard de Grenelle
75015 PARIS
Tél. 33(0)1 58 01 80 00 900003392 R11 000 01
Power & Cable connections Stylus Pen Connection
Carefully inspect the shipping carton and its contents for shipping damage. If the device is damaged, file a
claim immediately with the shipping company and notify Ingenico.
You should have :
Save the carton and packing material for repackaging or moving the device in the future. Connect the cable to the
HOST port before connecting the device to power.
Terminal Location
The ISC250 device may be mounted on a flat surface,
wall, or customer stand (recommended).
Do not place the ISC250 device on a PC monitor,
adjacent to an electronically active security tag
deactivation system, or near other sources of
magnetic fields.
The ISC250 device must be at least 12 inches away
from an electronically active type of security tag
deactivation pad.
There are two types of security tag deactivation
systems:
An electronically active system sends out a
powerful and potentially disruptive signal to
deactivate the security tag. If the ISC250 device
is placed too close to the system’s pad, or placed
above the pad, the signature capture files may
be corrupted.
A passive system is a permanent magnet type
that does not send out a signal. This type does
not affect the iSC250 device.
The device is designed to operate in the following
environment:
Operating temperature of 5°C to 40°C
Operating humidity of 10% to 90% RH non-
condensing
The terminal is intended for internal use only.
More Information
For more information on cleaning,
troubleshooting, operating the device, features,
specifications, accessories, the system menu,
security, and downloading see the Ingenico
iSC250 User Guide.
Troubleshooting
Magnetic Card Reader Does Not Work Properly
1. When sliding the card through the reader, make
sure that the magnetic stripe on the card is facing
the ISC250 display screen (see Swiping a Magnetic
Stripe Card).
2. Swipe the card at a faster or middle steady speed.
3. Inspect the magnetic stripe on the card to make
sure it is not scratched or badly worn.
5. To determine if the problem is with the card:
a. If your host device has a magnetic stripe reader,
try swiping the card there.
b. If you have another working ISC250 device, try
swiping the card there.
Device is not working
1. Make sure that the ISC250 connector is
fully inserted into the back of the device.
2. Restart the device.
3. If you have another working ISC250
device, swap the devices to determine if
the problem is with the device, cable, POS,
or power supply.
4. If the ISC250 device is directly connected
to a host, reset the host by turning it off
and back on again.
Changes or modifications to this device not
expressly approved by the party responsible for
compliance could void the user's authority to operate
the equipment.
Any liquid spill under the custom cover must be
removed right away.
The main port at the back must not be used to
connect a standard video HDMI cable. Only connect
cables provided by Ingenico.
The box may also include the following items depending
on your configuration working:
Cable (specific to your connectivity requirements)
Power supply unit
2
Turn the terminal. There is
one port on the back for
power and communication.
Connect the cable on the
terminal. Connect the other
end to the power supply unit.
Connect the power supply
unit to the mains by the wall
receptacle.
Two ports at the rear side:
- audio out
- USB host
Swiping a Magnetic Stripe Card
Take care to ensure that the card is inserted in the
correct manner (direction is marked on terminal). Slide
the card from the rear to the front in a continuous
motion for best results.
The ISC250 device’s
magnetic stripe reader
reads debit, credit, and all
standard magnetic stripe
cards.
Bring the card firmly up to the
active zone above the display
(at about 1cm). Keep the card
close to the display during the
transaction.
Signature Handling
The iSC250 can capture an
electronic image of a customer's
signature for transactions
that require a signature and
transmit to a host system .
The signature area displays on the screen for
transactions requiring a customer signature.
Use the electronic stylus attached to the device.
Take care to ensure that the card
is inserted in the correct manner,
chip facing up (direction is
marked on terminal).
Insert the stylus connector into the ISC250 stylus port
at the rear of the ISC250.
Place the stylus into the cradle on the left hand-side of the
ISC250 device, or insert it upright into the hole in the
cradle.
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