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6.0 Troubleshooting—Frequently Asked Questions
1. Why don’t the control and indicator lights work?
This is caused by low battery voltage. Insert a fresh battery, and
turn the unit onIf the green light is still not blinking, discontinue
use of the WalkAide and contact the clinician.
2. Why is the green light blinking while the red light is on?
This is an error message. Turn the WalkAide off and wait
2-3 seconds. Turn the WalkAide back on and check to see
that the green light is blinking and the red light is off. If not,
discontinue use of the WalkAide and contact the clinician.
3. What if the foot does not lift as far as it should?
The amber light should be blinking during stimulation to
indicate that a stimulus is being delivered through the
electrodes. Adjust the intensity level, replace or re-wet the elec-
trodes. Verify that the electrodes are making contact over the cor-
rect area. If the foot lift is still insufficient then discontinue use and
schedule an appointment with the clinician.
4. Why doesn’t the stimulation come on at the appropriate time?
This generally indicates the cuff may have shifted or a change
in the walking pattern. Discontinue use and schedule an
appointment with the clinician so that appropriate adjustments
can be made to the WalkAide.
5. Is it okay to use lotion or oils on the leg?
No—do not apply lotions or oils to the leg in the area of the
electrodes. Clean the area under the electrodes each day with
a mild soap and water. Make sure the leg is clean and moist
at the electrode site before applying the WalkAide.
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