73
NS-32DR420CA16/ NS-55DR420CA16
www.insigniaproducts.com
Roku
Network
Insignia Roku
TV keeps
turning off
Sleep time may be
turned on
• Make sure that the sleep timer is not turned on. See the Sleep
Timer option in Options menu settings on page 48 or
Changing time settings on page .62.
Some features
are not
available
The wrong TV mode may
be selected
• You may have Set up for store mode when you set up your
Insignia Roku TV. Store use mode is for retail environments
only. In Store use mode, some of your Insignia Roku TV’s
features are missing or limited. If you selected Set up for store
use and you want to change to Set up for home use, you have
to reset your Insignia Roku TV to the factory defaults. See
Factory reset everything on page 64.
Go to Settings>System>Factory reset.
Symptom Possible cause Try this...
I can’t turn my
Insignia Roku
TV on with the
Roku mobile
app
your Insignia Roku TV is
“asleep”
• You will need to use the physical remote button to “wake up”
or turn on your Insignia Roku TV.
I can’t find my
Insignia Roku
TV with the
Roku mobile
app
Insignia Roku TV and
mobile app not on same
wireless network
• Make sure that your Insignia Roku TV and the mobile app are
on the same network.
Insignia Roku TV not
powered or working
normally
• Make sure that your Insignia Roku TV is connected to a
working power outlet and that your Insignia Roku TV is turned
on. See Connecting power on page 31.
I cannot screen
mirror to my
Insignia Roku
TV
Insignia Roku TV on
older software
• Always keep your Insignia Roku TV updated. See Getting
system updates on page 65.
Go to Settings>System>Software update.
Mobile device not
supported
• Screen mirroring is a beta feature currently, so a select set of
devices will work.
Symptom Possible cause Try this...
I cannot
connect to the
Internet
Network connection
may not be set up
• If you did not connect to the Internet when you first set up
your Insignia Roku TV, see But what if I didn’t connect my
Insignia Roku TV? on page 41.
Network name or
password may have
changed
• If your network name or password had changed, you need to
update your network connection. See Changing network
settings on page 60.
Streaming
keeps pausing
to load more
data
Wireless LAN not
optimized
• Rotate wireless router slightly
• Elevate the router
• Turn off other wireless connections
• Use 5.0Ghz, if possible. Roku TVs supports dual band.
Insufficient broadband
speed
• Turn off other wireless connections that may also be using
bandwidth.
Symptom Possible cause Try this...
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