75
NS-32DR420CA16/ NS-55DR420CA16
www.insigniaproducts.com
My Insignia
Roku TV’s
remote control
does not control
the device
Connected device may
not be turned on
• Make sure that the device is turned on.
Line-of-sight obstructed
• Make sure that no objects (or pets) are obstructing the
line-of-sight from the remote control to the remote sensor on
the front of your Insignia Roku TV and the device. See Aiming
the remote control on page 32.
Connected device may
not support some or all
CEC features
• Depending on the device, all the buttons may not work.
• The device may not support this feature. See the
documentation that came with the device for more
information.
CEC control may not be
set up correctly
• Make sure that your Insignia Roku TV has searched for CEC
devices. See Discovering connected CEC devices on page 63.
• If you are trying to control the volume on an HDMI CEC audio
receiver using your Insignia Roku TV remote control, make
sure that your Insignia Roku TV speakers are turned on. See
Turning off Insignia Roku TV speakers on page 62.
• If you are trying to control the volume on an HDMI CEC audio
receiver using your Insignia Roku TV remote control, make
sure that the system audio control is turned on. See Enabling
system audio control on page 64.
The device does
not show up in
the CEC device
list
Connected device may
not be a CEC device
• Make sure that the device is a CEC device. See the
documentation that came with the device.
Cables may not be
connected correctly
• Make sure that the HDMI cable is connected securely to your
Insignia Roku TV and the device.
• Make sure that the device is connected to your Insignia Roku
TV with an HDMI cable.
Connected device may
not be a CEC device
• Make sure that the device is a CEC device. See the
documentation that came with the device.
CEC control may not be
set up correctly
• Make sure that your Insignia Roku TV has searched for CEC
devices. See Discovering connected CEC devices on page 63.
My device does
not turn off
when I turn off
my Insignia
Roku TV
Connected device may
not be a CEC device
• Make sure that the device is a CEC device. See the
documentation that came with the device.
Connected device may
not support some or all
CEC features
• The device may not support this feature. See the
documentation that came with the device for more
information.
CEC control may not be
set up correctly
• Make sure that your Insignia Roku TV has searched for CEC
devices. See Discovering connected CEC devices on page 63.
• Make sure that system standby is turned on. See Enabling
system standby on page
64.
My Insignia
Roku TV does
not turn on
when I turn on
my device.
Connected device may
not be a CEC device
• Make sure that the device is a CEC device. See the
documentation that came with the device.
Connected device may
not support some or all
CEC features
• The device may not support this feature. See the
documentation that came with the device for more
information.
CEC control may not be
set up correctly
• Make sure that your Insignia Roku TV has searched for CEC
devices. See Discovering connected CEC devices on page 63.
• Make sure that 1-touch play is turned on. See Enabling 1-touch
play on page 64.
Symptom Possible cause Try this...
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