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Problem Possible Reason Solution
Difculty closing
lid
Sealing ring not properly installed
Reposition sealing ring, ensure it is snug
behind sealing ring rack.
Float valve in the popped-up position
Gently press the oat valve downward with a
long utensil.
Contents in cooker are still hot
Turn steam release handle to “Venting”
position, then lower lid onto cooker base
slowly, allowing heat to dissipate.
Difculty opening
lid
Pressure inside the cooker
Release pressure according to recipe; only
open lid after oat valve has dropped down.
WARNING
Contents may be
under pressure; to avoid scalding injury, do
not attempt to force lid open.
Float valve stuck at the popped-up
position due to food debris or residue
Ensure steam is completely released by quick
releasing pressure, then press oat valve
gently with a long utensil.
Open lid cautiously and thoroughly clean
oat valve, surrounding area, and lid before
next use.
Inner pot is
stuck to lid when
cooker is opened
Cooling of inner pot may create suction,
causing inner pot to adhere to the lid
To release the vacuum, turn steam release
handle to “Venting” position.
Steam leaks from
side of lid
No sealing ring in lid Install sealing ring.
Sealing ring damaged or not properly
installed
Replace sealing ring.
Food debris attached to sealing ring Remove sealing ring and clean thoroughly.
Lid not closed properly Open, then close lid.
Sealing ring rack is warped or off-centre
Remove sealing ring from lid, check sealing
ring rack for bends or warps. Contact
Customer Care.
Inner pot rim may be misshapen
Check for deformation and contact Customer
Care.
Troubleshooting
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