8
Troubleshooting
Problem Possible Reason Solution
Error code
appears on
display and
cooker beeps
continuously
C1
C2
C6
C6H
C6L
Faulty sensor Contact Customer Care.
C5
Temperature is too high
because inner pot is not
placed in the cooker
base
Press Cancel and wait for heating element to
cool; ensure there are no foreign objects in
cooker base; insert or reposition inner pot in
cooker base and re-enter commands.
Temperature is too high
because there is no
water in inner pot
Check for scorching on bottom of inner pot;
remove if necessary.
Add thin, water-based liquid to inner pot
based on size:
3 Qt - 1 cup | 6 Qt - 1 1/2 cups
8 Qt - 2 cups
C7
or
NoPr
Heat element has failed Contact Customer Care
Not enough liquid
Add thin, water-based liquid to inner pot
based on size:
3 Qt - 1 cup | 6 Qt - 1 1/2 cups
8 Qt - 2 cups
Steam release handle is
in the “Venting” position
Turn steam release handle to “Sealing”
position.
Lid
Lid is not in the correct
position for the selected
program
Open and close the lid.
Do not use a lid when using Sauté.
OvHt /
Burn /
Food burn
High temperature
detected at bottom
of inner pot; cooker
automatically reduces
temperature to avoid
overheating
Starch deposits at the bottom of the inner pot
may have blocked heat dissipation.
Turn the cooker off, release pressure
according to the recipe, and inspect the
bottom of the inner pot.
PrSE
Pressure has
accumulated during a
non-pressure cooking
program
Turn steam release handle to “Venting”
position..
Occasional
clicking or light
cracking sound
The sound of power switching and
expanding pressure board when
changing temperatures
This is normal; no action needed.
Bottom of the inner pot is wet
Wipe exterior surfaces of inner pot. Ensure
heating element is dry before inserting inner
pot into cooker base.
Any other servicing should be performed by an authorized service representative.
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