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Troubleshooting
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Problem Possible Reason Solution
Difculty
closing lid
Sealing ring not properly installed
Reposition sealing ring, ensure it is snug
behind sealing ring rack.
Float valve in the popped-up position
Gently press the oat valve downward with
a long utensil.
Contents in cooker are still hot
Turn steam release handle to Venting
position, then lower lid onto cooker base
slowly, allowing heat to dissipate.
Difculty
opening lid
Pressure inside the cooker
Release pressure according to recipe;
only open lid after oat valve has dropped
down.
Float valve stuck at the popped-up
position due to food debris or residue
Ensure steam is completely released by
quick releasing pressure, then press oat
valve gently with a long utensil.
Open lid cautiously and thoroughly clean
oat valve, surrounding area, and lid before
next use.
WARNING
Contents may be under pressure; to avoid scalding injury, do not
attempt to force lid open.
Inner pot is
stuck to lid
when cooker is
opened
Cooling of inner pot may create
suction, causing inner pot to adhere to
the lid
To release the vacuum, turn steam release
handle to Venting position.
Steam leaks
from side of lid
No sealing ring in lid Install sealing ring.
Sealing ring damaged or not properly
installed
Replace sealing ring.
Food debris attached to sealing ring Remove sealing ring and clean thoroughly.
Lid not closed properly Open, then close lid.
Sealing ring rack is warped or off-
centre
Remove sealing ring from lid, check sealing
ring rack for bends or warps. Contact
Customer Care.
Inner pot rim may be misshapen
Check for deformation and contact
Customer Care.
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