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Problem Possible Reason Solution
Contents stop blending
(unit is still powered ON)
Contents are too thick
• Add liquid to recipe - do not fill above max fill lines
as indicated on the pitcher
• Use the food tamper to agitate contents
• Use Pulse program
Blender will not
power ON
Power cord not fully
inserted into outlet
• Ensure the cord is plugged fully into a 120V outlet
• Check blender on a different outlet
Pitcher is not placed on base Pitcher must be on base to turn on
Lid is not fully closed
Place lid on pitcher and turn lid clockwise until it clicks
into place
Fuse has blown Contact the Customer Care Team
Error
Indicator
blinks and
error code
appears
on display
E01
Motor overheated; may have
run for too long
• Remove and re-seat pitcher
• Add thin liquid to pitcher
• Use the food tamper to ease blending of thicker foods
Ingredients may be too thick
• Remove and re-seat pitcher
• Add thin liquid to pitcher - do not fill above
max fill lines as indicated on the pitcher
• Use the tamper to ease blending of thicker foods
E02 Temperature sensor error
• Remove and re-seat pitcher
• Contact Customer Care Team
• Allow the blender to rest for 5 minutes between
blending hot items and blending cold items
E03 High or dry heat detected
• Remove and re-seat pitcher
• Add liquid when using a cooking function
E07 Motor is too hot Unplug and allow the blender to cool before using again
“Lid” Lid not secure Remove and reposition the lid on the pitcher
Results are too watery
Food is over-processed
• Use Pulse to prevent over-blending
• Shorten processing time
Too much liquid Reduce liquid in recipe
Smokey smell on
initial use
First heating of protective non-toxic
substance that was applied to
element during manufacturing
No action needed; this can occur on first use – it is
normal and is harmless
White, bluish or rainbow
discoloration on steel
in pitcher
Minerals may have deposited at the
bottom of the pitcher
Deep Clean the pitcher as outlined in Care & Cleaning
Troubleshooting
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